Leonardo Hotels
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Not a good experience
Not a good experience. I expected better from this hotel chain. Upon checking in I had to return down to reception on two occasions before the key cards actually worked, not a good start! The room was small, much smaller than I had envisaged, but I could handle that, was only a room for the night afterall..... however, bathroom was grubby with the sealant around the bath in a terrible state, very black and mouldy. The biggest disappointment was the window, it just did not shut properly so the wind was whistling in constantly plus the noise of the wind whistling in was not good. Upon check out day received an e-mail giving me the opportunity to check out online and so thus saving the time queuing up at reception; Leonardo's words, not mine. However, the system would not allow me to actually check out online; why send an e-mail if the system is not allowing you to use it?! Not a good experience of Leonardo hotels at all.