Leep Utilities Reviews

Sarah was really helpful providing all the information I needed in regard to setting up our direct debit and meter readings. She took her time and was all round lovely in dealing with all my questions :)

Great service. Fiona was excellent with dealing with the issue

Spoken with a lady called Amanda. From start to finish she was extremity professional polite and knowledgable.

Called just to check up on some minor details and a previous payment too, and Fiona was really helpful, concise, and friendly too. Overall very happy with the quick response and customer service too.

I have outstanding credit on my account and was hoping to get it back. Hannah was on the case! Quick to answer and solve my issue and i await my refund, thank you!

Called to set up a new account and so glad I got Hannah she was quick and efficient. Explained everything in detail thank you Hannah it’s good to know there is people like you ready to help

Great service by Hannah from Leep utilities

Hi everyone, if you are thinking of using Leep Utilities please give them a try, thank you very much for your help Jessica, very kind and professional customer service, you got everything sorted very quickly and only took a few minutes to move from the old address to the new one, I can't fault Leep service everything works fine and it is quite easy to get everything sorted online and only had to call them 1 time in 3 years, I used them for 2 properties so far all good !

Just called Leep Utilities got straight through, lady was extremely helpful and very efficient, dealt with my queries, very happy with the service provided today.

Good Customer Service and very knowledgeable💯…

Sarah was so helpful and used common sense to come up with my payment plan. It's a real weight off my mind, so thank you.

I received a call from Hannah regarding a late payment, which occurred because my email address was misspelled during registration. She was very kind and helpful in guiding me through setting up a direct debit. It was a pleasure communicating with her. Also, the call quality was excellent, which made her clear and easy-to-understand communication even more effective.

Laura was very helpful with helping setting up my utilities made moving a little less stressful, very good communication and very professional.

Wow Hannah and the entire Leeps network have been superbly amazing! I am so impressed with the efficiency, email replies (almost immediate) and great service as well as refund on my account, when renting out and moving elsewhere. Even helping me decide who the new supplier was to my area. (Sadly NOT Leeps!). Very professional, so friendly and clearly excellent at your role Hannah. You are an asset to your company and thanks for sharing kindness and happiness via each email.

When going to the website I cannot log in meaning I can't get view statements. In 4 months I've never reveieved a statement I set up a direct debit this has never been set up. Unfortuantly I'm unable to change suppliers or I would. Avoid

I'm a new customer. My first phone interaction with Leep. My query was handled by Tia, with courtesy, professionally and competently. Thank you.

Very helpful, didn’t make this a complicated exercise which was brilliant as other set ups for utilities has been. All sorted and everything explained easily/ thank you

AVOID this “company”. They sent me bills for the wrong meter number for a year, my water bill was very high (£300 for 2 months) I sent them several e-mails asking them why is it so high. They didn’t even try to find out, just offering a direct debit to clear my “debt”. Then months later I found out INSTEAD of them the serial number of the water meter is not even mine… Nobody took care about it. Now I have a huge overpayment and they doesn’t take the responsibility. My housing association clearly said to find the exact serial number of the water meter is the water supplier’s responsibility.

Jess was great. Told me exactly what I needed to know and how to go about it all with a friendly tone !