Leep Utilities Reviews

Satisfactory experience to speak with a well trained professional which guided me on how to pay my bills seamlessly. Thank you

Really helpful. Dealt with my query easily and in a friendly yet professional manner.

Today spoke Muhammad he was great gentleman he moved me in very nicely. Great service

I didn’t expect to receive such heartfelt service since relocating to London in 2021, but I felt truly supported during my recent call. Speaking with your operator, Gemma, gave me a genuine sense of comfort. I may not yet know the outcome, but I already feel fortunate to have spoken with the right person. It’s rare to come across someone so empathetic and professional, and I believe having an employee like Gemma on your team makes a real difference. Her kindness stood out, and I just wanted to express my sincere thanks.

I recently phoned to discuss a payment plan. Spoke to a lady called Jadine who was extremely helpful, professional and friendly. I was expecting it to be a very long winded process but Jadine’s service made it very simple and pain free.

Very friendly and helpful advisor. Resolved my query efficiently and helped me to understand what had gone wrong.

The person I spoke with sorted things out for me immediately. My rating is only 4 out of 5 because I followed the instructions provided on paper in terms of sending Leep the documents they needed by email only to receive a message saying that the particular email address concerned was no longer being monitored- hence the need for a phone call instead.

I just spoke to Jadine about an account query - What a very pleasant conversation - Thank you!

I would especially like to commend Kelly for all her help. She was very patient and helpful, she made the entire process very clear and easy.

She was soo smooth and quick phone call with company, and she's friendly thanks.

Hannah was very helpful and quick on the phone, got me sorted

I spoke with Michelle at Leep and she was fantastic. Really helpful, professional and knowledgeable. A real credit to the company.

Lady was jolly, happy & very helpful. She made a plan to arrange a refund & reduce my monthly direct debit. Explained where I could find the serial number for my meter on the bill. Advised that I could put in metre reading rather than accepting the estimated bill. So refreshing to have someone who listened to what I needed & wanted to happen & did it. A lovely call.

Prompt answering of the phone. Really helpful guy who was friendly and knowledgeable. He answered my query fully and checked there were no other issues before I rang off.

Customer services were very quickly to reply and understood my query - I dealt with Hannah

I received excellent customer support. The representative was highly professional and resolved my issue quickly and efficiently. I am very impressed.

I would like to thank Jadine for all the help setting up my account and advice she gave me she is a credit to the company.

Very helpful and easy to deal with. Sorted out setting up account and direct debit without any fuss.