Leep Utilities Reviews

Staff (Michelle Goodman) was very helpful, friendly and professional

Customer service: Quick response, resolutive. They take the call within seconds, and are very capable of solving the issue quickly.

My experience with this company is truly amazing,they always answer the phone so quickly and the staff is very helpful especially Ferris who always happy to help me ,very professional and knowledgeable. Thank you for your help!

Sent me in the right direction for more info

Ferries, provided me with useful information and above helpful with my queries.

I contacted Leep about my water bill and was treated very well by the staff member who I spoke to concerning my situation I found them very helpful and understanding thank you

I was well served to day by a lady called Gemma. She was patient with me and answered so many questions. She also let me talk each time without interruption. Many thanks

I’ve just spoken to Tia regarding setting up an account and she was friendly and helpful. The link was sent, I logged on and paid. All done within 5 minutes. Brilliant customer service.

Tia was very informative and helpful, clearly explaining everything to me and was patient when I needed clarification. An efficient and painless set up of my water service. Thank you.

The agent, Erith, handled my case in a professional and respectful manner. He approached my concerns holistically and thoroughly. Her customer service skills were exceptional, and I commend her for a promotion. Thank you.

Everything was great and clear and you explain everything to me that I needed.

I had a great conversation with Michelle who was very polite and helpful, she answered my question about the direct debit payment. I wanted to say thank you very much Michelle.

Helpfully on the phone explaining why my bill had gone up.

Made it a very easy and straight forward experience. Couldn't fault the call handler

Just called customer service and had the assistance I needed, Ferris was very helpful and patient throughout the call!

supportive and patient!

Fantastic service from Gemma as usual!

I called LEEP Cold Water this morning and was very pleased with the service provided by CS representative Ferris H. He was kind, patient, and supportive in answering my questions over the phone. Previously, I had emailed the CS team but did not receive a resolution or any follow-up from Fioxx, which left me disappointed as my issue regarding the direct debit remained unresolved. I feel fortunate to have received a helpful response from Ferris today. I recommend calling the LEEP hotline directly rather than relying on email for support.

This has been one of the most disappointing customer service experiences I’ve encountered. The representative did not take the time to actively listen to my concerns and continued to speak over me, reiterating the issue I had already reported without offering a meaningful solution to my request.