AVOID this “company”
AVOID this “company”. They sent me bills for the wrong meter number for a year, my water bill was very high (£300 for 2 months) I sent them several e-mails asking them why is it so high. They didn’t even try to find out, just offering a direct debit to clear my “debt”. Then months later I found out INSTEAD of them the serial number of the water meter is not even mine… Nobody took care about it. Now I have a huge overpayment and they doesn’t take the responsibility. My housing association clearly said to find the exact serial number of the water meter is the water supplier’s responsibility.