Leep Utilities Reviews

Always a great experience with Leep utilities great customer service

Excellent experience - the colleague I spoke to was friendly and knowledgeable and a credit to the business*

Tia resolved my issue with efficiency and was very friendly - would recommend.

Very helpful and straight forward experience with Hannah. There was some information that could have been explained better.

I was delighted with my conversation with Laura. What a kind lady she is. Very helpful, with a pleasant attitude. Rare these days. She quickly put my mind at ease over my Direct Debit Payments with no negative comments whatsoever. It was a very nice experience. Thank you, Laura!

Gemma was very helpful, she understood my query and got it resolved quickly.

Jadine was very helpful, had an excellent telephone manner, understood all that needed to be done, and revised our water account very quickly and efficiently. A pleasure to deal with.

Caitlyn was super helpful and easy to talk to. Solved my issues almost immediately and that was a massive relief.

Sarah was easily the best customer service rep I've ever had the pleasure of speaking to! Thank you for making a chore feel like a breeze.

I am extremely disappointed with the service I have received from Leep Utilities regarding a serious breach of my data protection rights and their failure to support me as a vulnerable customer. Despite emailing the company on 30th August 2024 and again on 3rd September 2024 to inform them that I am a vulnerable adult and requesting that my personal data not be shared with third parties, Leep Utilities unlawfully shared my information without my consent. This is a clear breach of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which require companies to handle personal data lawfully and with respect for explicit instructions. Furthermore, as a vulnerable, registered disabled individual, Leep Utilities has also failed in its duty under the Equality Act 2010, which requires businesses to make reasonable adjustments to accommodate vulnerable customers. I feel let down and ignored by a company that should be upholding high standards of customer care and legal compliance. Sharing my data without consent not only breaches the law but also disregards the trust customers place in Leep Utilities to handle sensitive information responsibly. Update 18/12/24 still am yet to receive a response, even though Kelly had stated she would look into this, clearly not, and was only wrote for show.

I recently had the pleasure of speaking with Sarah from the water company, and I couldn’t be happier with the service I received. She was incredibly professional, patient, and thorough while helping me set up my account. Sarah made the entire process smooth and stress-free, providing clear explanations and ensuring I understood everything. Her warm and friendly approach made me feel genuinely welcomed to the UK, and her encouragement for my studies was a lovely personal touch. It’s rare to find such outstanding customer service these days, and Sarah truly went above and beyond. Thank you, Sarah, for your support. I highly recommend her to anyone needing assistance!

Love my new water company. Any problems are dealt with straight away- nothing too much of a problem. Thanks so much.

I spoke to Noah to set up my account this morning very pleasant informative efficient young man !!

Very well customer service experience with Hannah thank you. All my questions answered by Hannah perfectly.

I rang up with a query and Admire was very helpful and friendly. He explained the situation (apparently my account number was changed last year and I missed their notification due to being in hospital at the time). Everything has been sorted now! Thank you.

Very good attentative customer service from the agent Tia today..thank you for making my month easier on this occasion

Spoke to Sarah on the 18th November. We had a great conversation and she was so polite and understanding. She answered all questions and offered assistance. Sarah made me feel at ease and would definitely say she is a credit to your team. If I could give her 10/5 stars I would.

This company needs to be shut down IMMEDIATELY. I have never seen such a disgusting and immoral company in my life. They cancelled our direct debit (through saying we have moved out of our flat when we very much still lived there) “by accident” (!!!) and then sent TWO PEOPLE a bill for TWO THOUSAND GREAT BRITISH POUNDS. Maintained we were in the wrong and have had their incompetent staff argue back and forth saying it’s our fault, then taking blame, then it’s all our fault again. Despite them closing down our account THEMSELVES. BY THEIR OWN MISTAKE. If you work for this company I don’t know how you sleep at night knowing you’re working for literal daylight robbers. It’s borderline criminal, if not actually criminal. Customer service - I wouldn’t waste your time replying to ask me to email to “solve our problem”, I’ll be taking you to ofwat and other similar services to have this resolved correctly, not by your gang of water crooks 👍🏻