Leep Utilities Reviews

Jadine was extremely helpful and quick with her service

Excellent service from Laura today really helpful!

fully satisfied and happy with the best and quick service.

Today, I spoke to Jadine on my waterbill issue. She has helped me and spoken to calmly with very approachable. I feel much reassured as she sorted my concern so nicely. Many thank you Jadine.you have my 5 stars ✨️✨️✨️✨️✨️

Jadine played a crucial role in guiding me throughout my quarry, offering invaluable support and assistance.

Thanks Caitlyn, you ensured that my bill was processed and set up my quarterly direct debit. Keep up the good service. Lisa

I can not fault this company, everything is just right with them. From the utilities to when I call over anything. I’ve been a customer with another local water company for years, so moving into a new house and a new supplier was a bit of a concern, but as a new customer I’ve had the pleasure of speaking to their reps, all of who are pleasant and get the job done. A call wait time doesn’t seem to exist as when I’ve rang its picked up with in a couple of rings. Today I called over a billing enquiry and spoken to Hannah, within a couple of minutes all done. Outstanding so far can not fault them, great work 👍.

I was in contact with Hannah for setting up my water bill, she was extremely efficient and helpful throughout the whole process, and crystal clear on how everything works. Honestly, this is my first time not being frustrated at all by customer service!

politeness and quick resolution

Very quick and helpful service !

I spoke to Laura and she was very helpful. She was able to help resolve my concerns within 3 mins. She was very attentive and understanding. Thank you Laura

Sarah was extremely helpful and supportive in guiding me through the process of setting up a new account. Many thanks!

Hannah was very helpful and very pleasant. She helped me solve my problems very quickly and efficiently, and the one she couldn’t solve immediately, she made sure she started a process that would make sure it is taken care of. She was very nice the whole time too!

Hi Team I called to speak to your team today and got through to Sarah. I am quite impressed about how she attended to my queries. Sarah's customer service approach is very exceptional and professional. Sarah was not in a hurry to rush through the call, but she took enough time to give me enough explanation that offered me the peace of mind that any customer would like to have. Please say Big Thank You, to Sarah on my behalf 🙏 Thanks Samuel

Company has been charging me for the incorrect meter, despite trying to get a bill for my meter for 4 months they have sent me six varying bills with completely different numbers on all referencing a different meter. They then hound you with payment reminders for bills that they have produced incorrectly. I haven't spoken to one person who is competent and have now reported them to the ombudsman as I no longer get a response

Jadine was very helpful and sorted out my query.

hannah the best ever

Hannah was very pleasant and efficient. We set up a Direct Debit without any problems and she also arranged for my refund. A very good service - well done!