Leep Utilities
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Breach of Data Protection and Failure to Support Vulnerable Customers
I am extremely disappointed with the service I have received from Leep Utilities regarding a serious breach of my data protection rights and their failure to support me as a vulnerable customer. Despite emailing the company on 30th August 2024 and again on 3rd September 2024 to inform them that I am a vulnerable adult and requesting that my personal data not be shared with third parties, Leep Utilities unlawfully shared my information without my consent. This is a clear breach of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which require companies to handle personal data lawfully and with respect for explicit instructions. Furthermore, as a vulnerable, registered disabled individual, Leep Utilities has also failed in its duty under the Equality Act 2010, which requires businesses to make reasonable adjustments to accommodate vulnerable customers. I feel let down and ignored by a company that should be upholding high standards of customer care and legal compliance. Sharing my data without consent not only breaches the law but also disregards the trust customers place in Leep Utilities to handle sensitive information responsibly. Update 18/12/24 still am yet to receive a response, even though Kelly had stated she would look into this, clearly not, and was only wrote for show.