10 months ago
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
10 months ago
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
10 months ago
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
10 months ago
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
Hannah was extremely helpful today explaining to me what to do and how to make my watersure application due my son’s severe disability. Documents, deadlines , all was explained . Thanks a lot Hannah for your help and an excellent service. Im a very happy costumer⭐️⭐️⭐️⭐️⭐️
Brilliant service from the team, always very helpful and going the extra mile. Really pleased with the service having been a customer 6 months
Gemma was really nice and helpful, she managed to help with my issues.
Noah was extremely patient, helpful, courteous and efficient. Sorted out my query professionally in very little time!
Fiona was very helpful with setting up our account for our new build property. Very friendly and efficient! Thank you!!
Spoke to Jessica today and was very helpful and Toatally professional lovely to have spoke to her.
Gemma was extremely helpful and knowledgeable about the issues I needed to resolve, she acted promptly and communicated excellently what she needed in order to help me. Thank you!
one day warning before they stop my water due to maintenance? from 10pm until 5am... GIVE AT LEAST A WEEK NOTICE! and what are we supposed to do after 10pm? fill buckets of water??? unacceptable!!!
Hannah was very helpful in setting up direct debit and advice on credit accumulation.
Spoke to jaydean today and was very helpful and sorted my problem out. Toatally professional lovely to have spoke to her.
Short concise information very informative
Tia was incredibly helpful and friendly and got my issue resolved quickly and efficiently.
Very helpful and polite service. Never have to wait on hold for to long.
Lovely lady on the phone made me feel very welcome and was very polite and helpful
Tia helped sort an issue on my account, was so helpful and polite
Very helpful, quick and efficient
Always easy to contact and very understanding and helpful.
Tia was quick to answer and really helpful! Would recommend 😊
I spoke to Tia this morning about setting up an account and she was very helpful, polite, professional and understanding. Excellent customer service.
Spoke to Gemma, who was very helpful and addressed all my concerns promptly.
Based on analysis of 15 reviews rated 1-2 stars for Leep Utilities
“I was shocked to find out today that my water bill has increased by nearly 60% from last year - up from £27pm to £50pm”
“This has been one of the most disappointing customer service experiences I’ve encountered”
“Everytime you contact them they come back with the same response that they are waiting for the developer of the site...”
“They then hound you with payment reminders for bills that they have produced incorrectly”
“I moved out and they closed my account with estimated reading”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Leep Utilities is a leading provider of last-mile multi-utility network adoption services in the UK, specializing in the integration of water, electricity, and heat networks. The company focuses on the adoption of Independent Distribution Network Operator (IDNO) and New Appointee and Variations (NAV) systems, as well as extra-high voltage (EHV) networks. By offering tailored solutions for new-build developments and large-scale masterplans, Leep Utilities ensures seamless utility delivery that meets the specific needs of its clients. The company’s target market includes commercial developers, consultants, landowners, and data center operators who require reliable and efficient utility infrastructure. With a commitment to innovation and transparency, Leep Utilities positions itself as a trusted partner in creating sustainable and high-value utility networks across various projects.
Leep Utilities receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Consumers frequently highlight the exceptional customer service, noting quick response times and the ability of representatives like Ferris, Michelle, and Tia to address concerns effectively. Reviewers appreciate the friendly demeanor and thorough explanations provided during interactions, making processes like setting up accounts and understanding bills straightforward and efficient. However, a small number of complaints arise regarding billing issues, with some customers expressing confusion or dissatisfaction about increases in their water bills. Despite these concerns, the overall sentiment remains highly favorable, reflecting a strong commitment to customer care and service quality.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.