Lebara Mobile (UK) Reviews

quick, easy, very simple, not 4 hundred questions first before getting to talk to anyone like EE !! and they sorted first time - unlike EE who managed to make leaving them a 3 month process !

Rishu Yadav was very helpful and clarified all my doubts and helped with the necessary refund process. He is very knowledgeable with his work and demonstrations. Mostly importantly very kind and polite with the customers over call.

I had an issue with my bank declining renewal for some reason, and Nagmukesh helped me sort it out expediently and efficiently. Much appreciated.

Quick replies, helpful and understanding agent Ankita

Quick and helpul assistance from agent Aarti Jain

SHUBHAM SURYAWANSH Was very helpful when I have contacted customer support. Great service

Yes he was so diligent on helping me and calm👌

Very bad network. I am using yearly plan. In the begging it was working very smoothly but after 6 month i need to waste my 1 hour to watch 30 minutes videos.

I posted this on 2 July 2025 but despite a conversation on 2 July 2025 with Lebara have yet to receive a written response from them Badly let down with disabled wife at 00.21 am I wrote on 29 May and a duplicate letter on 23 June. No response. Copy of my letter below: Complaint - Disconnection Without Notice Mr Stephen Shurrock, CEO Lebara Mobile UK 7th Floor Import Building 2 Clove Cresent East India Docks London E14 2BE 29 May 2025 Dear Mr Shurrock, Complaint - Disconnection Without Notice Reference: i) My Lebara Account held since September 2023 ii)Missed telephone calls from the taxi driver on 22 May at12.51 and 12.52 iii)iv)My telephone calls of 22 May 2025 (6 attempts) 12.52 - 1.0 am iv)My telephone calls of 22 May 2025 (6 further attempts) 1.04-1.09 am v)My text message to the taxi driver at 12.25 am on 22 May 2025 (Fail) vi) My telephone call using Lebara number 55 88 at 10.22 on 22 May 2025 (43 minutes duration) vii)Roaming 15 day add on expiring 27 May 2025 viii)Screenshot (quantity 2) of friendly reminders expiry of roaming referred at reference vii) above 1.Whilst I do not expect to receive a reply from you, I do hope your influence will have the desired effect as the implications are very serious. 2.I arrived at Bristol Airport at approximately 12.25 am with my disabled wife. 3.As you can see from references iii), iv) and v) I attempted to contact the taxi driver that I had arranged before departing to Malta but was informed that I had no credit so my calls (& text message) were rejected. 4.As a result I was very anxious that the driver may have deduced that I wasn’t on the flight and gone home. 5.Since the date shown at reference i) I had my American Express debited monthly without default as your records will confirm. 6.The operator at reference vi) implied that I had changed my service which I refuted. As telephone calls are recorded this will be found to be the case. 7.Moreover if this had been the case I would have received notice that my service was to be ended as at reference viii) in the case of 15 day bundle expiring on 27 May 2025. 8. I feel it is more constructive to write to you so corrective action can be taken rather than posting negative comments on Trust Pilot Thank you in anticipation. Yours sincerely,

Aditya was wonderful and helped me out with swapping my phone number onto a new sim literally an hour into my phone being stolen. I was still quite shaken by it but this was the most effortless part of the admin process. Thanks Aditya.

Akshansh was very professional and patient in troubleshooting resetting my network setting on my new lebara mobile number so I now delightfully access my unlimited data services effortlessly. Many thanks once again!

Complained so many times about very bad reception to no reception but nothing gets done. Problems with me not hearing the people i call and vise versa. Everytime I have to return a parcel at my local postoffice, I need access to the mobile app for a barcode but there is no interest reception. Today I was in and out of the postoffice for about an hour to access the online barcode but no reception at all and finally gave up. Just sick and tired of lebara now.

The advisor, Samiksha, was very professional, intelligent, friendly and understanding. Samiksha assure me that she would sort the issue out and would resolve things positively. Which Samiksha then proceeded to do. I thought the customer care was superb and Samiksha is a real asset to you organisation, you must have very good training and recruitment.

Vivek Biswas was able to sort my data issue abroad very quickly. Phone is answered really quickly (twice today within one minute) unlike any other business I’ve rung and kept on hold for ages. Great customer service. Thank you

Pornima K was very helpful and friendly and quickly resolved my issue.

Shruti Nikhare is very helpful. She tried her best to help solve my problem

Shruti Nikhare was absolutely amazing. Sorted out my complex problem very quickly. Highly efficient and helpful.

I had issues with my payments. I renewed my payment card yesterday but it wasn't recognised. Sally helped me to log in and change my payment method. She was so patient, understanding, knowledgeable and polite. I was confident with her instructions. I am very impressed with lebara as I didn't have to wait for ages on the end of my phone to get through to Custom Services. I got through immediately. So relieved my payment is now up to date.