Lebara Mobile (UK) Reviews

Excellent customer service received from Shubham Suryawanshi 🙌🏼

Trying to use roaming in Australia, paid for it before leaving UK. No phone signal. Contacted Lebara, was told it was fixed, it wasn’t. Tried again, told there is an outage. One of the assistants wasn’t telling the truth. Still haven’t got a signal, no communication from Lebara. Really disappointing.

Very helpful

Big thank You to Kanait Shaikh for professional help and knowledge

Really made my day thank you for the kindness of Labara.

I was able to resolve my query about my husband's sim card, him being abroad for about 2 months. Anurag Tripathi even helped me by topping up my husband's sim with £5 so he can use the service. Thank you very much, good experience

The customer service advisor I spoke with Ashish was great, alot better than the 2 people I spoke with on the Chat facility. My query was reference data usage abroad. My wife and I who are both Lebara customers flict between the UK, India and Cyprus. We never really use more than 2gb of our allocated 30gb data. We received messages from lebara re being near our 2gb usage whilst in cyprus. I contacted Lebara a couple weeks ago via their chat facility only to be told to ignore the messages as we were nowhere near our 30gb usage, so we did. We have remained in Cyprus and today we could not use our data, but more concerning we were unable to phone or text and family members couldn't contact us. Again I've contacted customer services only to be told about their Overseas Usage Policy, which I understand, but the told to add an automatic top up of £5. I've only used 27mgb of data since my plan renewed last week. So how can using no more than 2gb of data whilst abroad be excessive usage? Ashish was helpful and as a goodwill gesture added the £5 top up to our accounts. We will now consider our future contract with Lebara, so please be sure you are aware of the small print before signing up. The reason there isn't only one star is because Ashish was the only person that helped us.

Thank you very much shubham alhat for your really good service and for your helpful nature. Really appreciate that. Thank you very much.

Lebara employs HUMANS in Customer Services! No waiting time, I was put through to Raviraj Singh who dealt with the problem efficiently and courteously.

Customer Service has always been prompt and very good. Mayur was exceptional today and helped explain everything very well for how I order a new SIM and keep my old lebara number (after putting my phone through the washing machine!). He was friendly and sorted it all out for me very efficiently. Thank you MAYUR - I am a very happy customer

Raunak was super helpful in helping me upgrade to the new plan. I liked his enthusiasm and friendly nature.

It was a great experience from Vivek Biswas

I spoke with Shubham Suryawanshi on the live chat and found them super helpful. They set me up with a new plan and helped sort out a refund on a mistakenly ordered SIM. Customer service was very fast and easy - thanks Shubham :)

SHUBHAM SURYAWANSHI helps me to fix the sim problems in no time that the 2 other colleagues did not identified the problem before, appreciated his help so much.

Raunak was super efficient and helpful

Customer support is so good

Guide Pratik, was very helpful and professional he resolved my queries in a very professional manner and as promised he also called me back immediately regarding my refund query. He’s a credit to the company. Thanks ☺️

I've just purchased a Lebara sim only deal and was wanting to transfer my old number to my new phone. The Lebara Agent (Mr Raviraj Singh) was very helpful in explaining the process and guiding me through it all He answered all my questions patiently and clearly. I am very happy with this service so far.