Kits is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
I've been ordering from kits for a few years now and i've never been disappointed. I was hesitant at first, but the exp...Read more
My third order, now all my family has 2 pairs of Kits glasses, we're very happy with it! Can't beat that quality for the...Read more
James was very efficient and courteous and helped me return contacts I couldn't uses since my prescription changed. He helped me order my new ones and helped me return the unused ones. I really appreciate his customer service! I have ordered from KITS for a few years now and they have never disappointed me!
Amanda was a total rockstar in assisting me with my order. She listened intently about my issue and was able to provide a resolution so quickly and efficiently. I had to call back soon after hanging up for another change in the order and I thankfully got her again. She dealt with me with so much kindness and patience. Incredibly impressed and thankful for the service I received.
Great company east to work with. Unfortunately I had to return my glasses however the process was so easy. They were super friendly and very fast. I would recommend 100% to anybody.
I have been using Postal Contacts for years now. Today is the first time I needed to request a change due to my prescription changing as I had just ordered contacts about a month ago. The agent I spoke with made sure my new prescription was on file and then created a return label and set up the new contacts to be shipped. It was the easiest exchange I have done and was very pleased with the ease of the process. Will definitely be continuing using postal contacts for my vision needs! Christina B.
Tony B was super helpful in correcting my order after I noticed some errors after I submitted! I am so appreciative of their prompt and friendly support.
AMAZING costumer service! Tony was extremely helpful and kind. He made my day with such kindness. Kits not only has the best quality glasses with amazing prices but has shown exceptional costumer service.
Kits was recommended by my daughter for my first time buying progressives. I ordered two pairs, one didn’t fit comfortably so I emailed and was responded to right away and even had help finding replacement glasses. Great quality and service. Very impressed and hopeful the new pair will be what I am hoping for.
Francis was amazing! He helped me with all my needs and went beyond with customer service.
Just made my first order with Kits. The quality of the Kits frame seems great, so far. I cannot tell a difference between their frame, and the one I've paid way more at the Optometrist. They have a great choice of frames and colors. Very affordable price. I decided to buy different styles for that reason. Their customer service is awesome and knowledgeable(phone and chat) I asked them so many questions before making my first order. And they took time to answer all my questions. Delivery was fast. I ordered standard lenses(distance & reading). And they are a Canadian company, so more point for that. Will definitively buy from them in a near future. Already talked to my friends about their website :)
Had a great experience with customer service agent (James) when I requested a refund due to an inaccurate prescription. He not only refunded me for the three unopened boxes BUT also for the opened box. I was blown away! He suggested I donate the remaining contacts(from the opened box) to a local optician rather than throwing them out. Love the paying-it-forward action. More companies should understand that movements like this will KEEP a customer during this time of intense competition. Well done, Kits! Look forward to more business with you soon!
Francis was helpful in my return and assisting with finding glasses that should be better for me.
I made a mistake while ordering and though I did not realize until I tried them on Kits was quick to rectify and assured me the glasses would be replaced at no extra cost. He was more than helpful, above and beyond grateful.
Fantastic customer support. I order many pairs of glass in a large order months ago and left a review at the time saying I was happy with most pairs but a few didn't fit well. I was still happy with my purchase. I received a call some time after offering to replace the pairs the I wasn't satisfied with! The customer support call was seamless and quick!
Love the selection of frames. First pair of glasses are the greatest . Customer service is excellent. The flagship store is so fun . I feel like it’s I have a lifetime membership
These glasses give me confidence and when mine broke I was very upset but the KITS team was beyond kind and extremely helpful. Their hospitality was greatly appreciated. After exchanging a few emails they ended up sending me a new pair. This company truly cares about their customers.
Kits have not just an amazing product but also amazing after sale support. I spoke to Justin on their support line and he resolved my issue quickly by going above and beyond! Thanks Kits!
Francis worked with me to quickly find one of my prescriptions that matches a brand that Kits carried. I had ordered the wrong brand and with his help the issue was resolved in less than 24 hours.
Amazing customer service
The prescription glasses I chose were a little bit wide. I contacted the customer service for an exchange and they were really helpful and patient. They sent me a new pair of glasses, free of charge. The glasses fit well, and seem really sturdy; I love them.
Staff has been very helpful when I have called about things. Fast delivery and decent quality glasses. I have ordered 5 pairs now and will continue to be a customer!
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