Im trying update my policy with a new car but they cant find my policy, I sent them scan of my certificate they still cant find it blaming IT issues!!!
its been few days now they are saying that will... See more
Every year my policy goes up in price. I’ve never had a claim or penalty points. Each year they say there’s nothing they can do and come up with an excuse as to why it’s increasing. Got a really good... See more
I recently got a quote from them, couldn't believe my eyes,
Double the price I was paying with others, no way its justifies that price, ill defenitly will be avoiding,,
Thank god I have not had to use my insurance yet. But I was very happy
with the cover I got and the competitive price. They responded straight away to my phone calls when I was clarifying some of the cover and very professional and helpful on the phone. Very happy so far.
KennCo are superb to deal with. They offer the best insurance deals and all the staff are so helpful.
They are professional at all times and there is always someone to speak with you on the phone if you need that, which is rare these days with a lot of businesses.
All my family are insured with them.
I would highly recommend KennCo.
You will always get a good deal and be looked after.
They certainly value their customers.
Switching to KennCo Insurance has been one of the best decisions I've made. From the moment I contacted them, their customer service was top-notch. They took the time to understand my needs and provided me with a tailored policy that was perfect for me. Highly recommended!
Great help on the phone by jack when through everything super quick bet my quote price had everything sent straight away now I'm just waiting on my policy and disc to be sent to me and on the portal for download
I got my insurance with provisional license when no insurance company wants to insure me and since then I get cheapest quote for renewal each year than any other insurance company very helpful very satisfied.
Absolutely rubbish rubbish rubbish company.
They have insured for caravan cover which I don't own!!!! I have a car policy (I think).... I owed a further few bob (€300) through close brothers finance for the balance at €40 a month for 8 months.
They have been debiting my account for €140 each month!!! Absolute shambles and incompetent staff ...... both Kennco AND Close Brothers Finance.
DO NOT USE THIS COMPANY EVER
Trevor & Tory. Tory answered the phone in a pleasant and timely manner and then passed us on to Trevor who was extremely helpful and had our problem sorted in minutes. Excellent customer service.
Ghastly customer service -and all I was doing was trying to pay them.
I was left waiting for over 30 minutes when I called them to accept and pay for a home insurance. The 'gentleman' who answered offered no apology for the delay. He could not find the quote even though I gave him the quote reference I received by email (9LAXSB). When I asked to be put through to someone who could deal with me, he abruptly put me into another hold pattern which said I had to wait another 11 minutes. Fortunately I was then answered by a pleasant female who was very helpful, and yes respectful. She had some difficulty with 'IT' and offered to ring back. - I am still waiting but am prepared to give her the benefit of the doubt for now.
Trying to get a refund because I cancelled my insurance policy, they told us it was going to take 5-10 business days for the money to come in, it’s been 2 weeks. We have constantly called the company and the hold line is just unbelieveably long. To this day I still never got my refund!! I will never recommend this insurance company to anyone. I’m disappointed
Renewed my insurance with them for the second year in a row. Paid deposit over a month ago. 4 weeks ago I've been asked to provide more documents. Been on the phone with them time and time again and it's been over a month since my insurance expired and still zero signs of my insurance disc. Feels like a scam at this point.
Absolutely outstanding customer service from the lovely Megan and Sami to be honest I thought it would be a hard task as I was to change the car insurance from an import to Irish reg to get insurance but when I called kenco I was put on hold but due to a high volume of calls understandable there fantastic company to deal with I got a lovely lady Megan she gave me all the instructions as to what todo and I went off todo it and I had to call back today but unfortunately Megan was busy so I got again a fantastic guy called Sami what a service very professional and extremely helpful we completed the transaction with ease and I received my email by the time I put the phone down I just want to say if anyone considering changing or simply looking for new insurance this is most definitely the place to do business well done guys with you 3 years now and never let down by your service keep up the amazing work … Megan thank you so much for putting it all together for me and Sami thank you for everything you did for me today so I can now go get the new car 🚗 amazing service 👏👏👏I’m hoping recognition will be in some way given to you both
Regards
Claudine
KennCo needs more staff. Initial quote was competitive, but sorry now I gave them my business. No sign of cert three weeks after paying premium. Tried ringing but threw in towel after 45 min. No response to emails. Must do better.
Update I have spent over 2 hous on hold over 5 separate occssions looking to speak to a representaive. The pbine was answered once but promptly hung up. Kennco have my premium fir over 5 weeks. I have on disc. Emails are not responded to.
I paid for my insurance and provided my documentation over a week ago now. No sign of my insurance disc and I’ve spent over three hours on hold trying to get through to someone. None of my emails were responded to. I still haven’t gotten any information on my disc. I would not buy my insurance with KennCo again
Update (28th June)
I finally received my disc and thought I was sorted when I received a number of letters in the post stating ridiculous payments due taken from my account. After enquiring through Close Brothers as, again, I could not get through to anyone from KennCo, I find out they opened FOUR insurance policies under my name. I am currently unable to reach anyone on the phone, my email has gotten no reply and I have no idea where to go from here. Absolute disaster.
Paid for my car insurance two weeks ago. Still waiting to get policy certificate and disc for my car. They don't answer on the phone or the email. Their "customer portal" where you should upload requested documents is not monitored either. There is no way to get in contact with them.
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KennCo Insurance is a 100% Irish-owned insurance provider that specializes in a wide range of insurance products tailored to meet the diverse needs of its customers. With a team of over 50 staff members, the company offers comprehensive car insurance, home insurance, travel insurance, and commercial van insurance, ensuring that clients can find suitable coverage for their individual requirements.
The company caters to a variety of customers, including individuals, families, and businesses seeking reliable and tailored insurance solutions. KennCo Insurance emphasizes service, stability, and security, aiming to provide efficient and effective support throughout the insurance process. With a commitment to customer satisfaction, KennCo Insurance strives to address the specific needs of its clientele while maintaining competitive pricing for its insurance offerings.
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Review summary
KennCo Insurance receives mixed reviews from customers, reflecting both commendable service and significant frustrations. Many consumers appreciate the great customer service and easy transactions, highlighting the professionalism and helpfulness of the staff. Positive experiences often mention reasonable pricing and efficient handling of issues. However, a substantial number of reviewers express dissatisfaction, citing problems such as lost policies, rising premiums without claims, and poor communication. Complaints about unacceptable delays and unhelpful sales staff are also prevalent, leading some to recommend avoiding the company altogether. While some customers have had positive long-term experiences, the recurring issues with policy management and customer support create a notable divide in sentiment.
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