KennCo Insurance
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Ghastly customer service -and all I was doing was trying to pay them.
I was left waiting for over 30 minutes when I called them to accept and pay for a home insurance. The 'gentleman' who answered offered no apology for the delay. He could not find the quote even though I gave him the quote reference I received by email (9LAXSB). When I asked to be put through to someone who could deal with me, he abruptly put me into another hold pattern which said I had to wait another 11 minutes. Fortunately I was then answered by a pleasant female who was very helpful, and yes respectful. She had some difficulty with 'IT' and offered to ring back. - I am still waiting but am prepared to give her the benefit of the doubt for now.