Just Travel Cover Reviews

I used this company on a previous occasion but the trip was cancelled. This time I contacted them and everything was so good..helpful and informative. Delighted with the hopeful result.

Very happy with the service. Young lady was very helpful. Hopefully won’t be making a claim so can’t comment on that part.

Have taken out holiday insurance with this company for many years and would recommend them quite highly

It's easy to get travel insurance online with just travel took me about 5 minutes and all finished

Medical Questions seem confusing operator need more trainig in this area, and geography otherwise very polite

Company agreed to carry forward my policy to next year as l was unable to use the purchased travel insurance because of COVID, l had to pay about £8 extra which in the grand scheme of things is acceptable. Replacement cancellation due to the virus and amendments should be covered which is all l need plus usual medical cover.

We have used Just Travel for nearly 8 to 10 years. We use them time and again as they are the best providers, especially for people like me, who have existing medical conditions. We trust them so much, that we use them for our two, three months travel twice yearly.

It was excellent, thank you!

Very good insurance

Excellent service at a great price

Website is clear and easy to use. Very detailed with lots of info and options available.

Took insurance out for holiday due to start 31st January for a week government banned all holidays they refused credit note or money back even though government cancelled to me just another corporate scam out little mans pocket won’t use them again don’t book until last minute or they just take your money off you and not a thing you can do

Absolute shambles of a company. Taken out numerous polices previously due to my underlying health conditions and also since my wife suffering a cardiac arrest in 2018 and now diagnosed with a heart condition, she also has taken out a few polices with them and have never claimed a thing from them. Then on booking our holiday in early March 2020 for December 2020 to USA we purchased or policies for the combined price of £420 which we paid. Then a few weeks later the covid crisis took over and the inevitable happened and our holiday was subsequently cancelled. Having received money back for my flights, accommodation and car hire company, I contacted just travel cover insurance in June 2020 I was informed that I was only entitled to half the money back from my policies. 6 months before I would have been flying out I was informing them of the cancellation. I was told that I have 3 options, 1- it would be a transfer for another trip up until Dec 2021 for my policy however only till Sept 2021 for my wife’s. 2- Or it would be half the money refund 3- or it would be the refund amount plus 25% to a credit receipt to use within 12 months from date of issue (June 2021). No consideration for the circumstances, no compromise with regards to refund minus admin costs and limited options during these uncertain times. The company now makes me think that if I were to claim whilst I was on holiday, how sure would I be that Justtravelcover have just stitched me up with a fake insurance company just to get my money. Hopefully this is read prior to someone using this joke of an organisation.

Absolutely disgusting service making money from covid-19 only received £44.90 refund from £107 insurance policy,I even asked if I could just move it to next year as we moved our holiday to the same time next year and I would pay the excess if it was more and they refused,the rest of my party who took insurance with other companies all got a full refund or a moved to next year. I even put a proper complaint in and they didn't care. So avoid this despicable company and look somewhere else for insurance appalling customer service Rip off merchants!!!!

Never again, with COVID 19, Tui Cancelled our holiday and refunded in full. Cancelled policy with just cover only to be offered £1.19 refund from £25. And by reading I am sure there is many many more they are ripping off. Don’t agree with anyone making money out of this situation we all find ourselves having to deal with.

Took out the Gold cover which you would assume cover most of the cost of cancellation... My holiday in Turkey was cut short because of covid 19 and I expected to be covered by just travel however they have sent me a snotty email advising I’m not covered, disgusting... Really bad company. Will be going to the ombudsman.... AVOID!!!

I took out a travel policy underwritten by AIG through Just Travel. I was due to go away in May which was of course cancelled due to Covid 19. I have today received payment in full for my claim. I am very pleased with the service considering how busy they must be.

Holiday cancelled by Tui before we left country. Refused to refund or offer to move to next holiday. After some time offer me £3.75 on a £65 policy. AVOID

We took single trip insurance with this broker, to cover the holiday of a lifetime to America and a cruise, being pensioners and because of my medical history it was expensive, we took it out well in advance because we needed to show proof of insurance to the cruise company when we booked, because of this pandemic our holiday was cancelled and all we wanted was most of our money back, Just travel only offered half saying it was the insurance company withholding 50% we think this is shocking and frankly profiteering at our expense, we would NEVER recommend or deal with such heartless people again, nearly £400 for something that couldn't be covered, an admin fee is understandable but 50% is daylight robbery and we thought the broker might have had more to say to the insurer