Just Travel Cover Reviews

BEWARE: Tried to call Just Travel many times to cancel my travel insurance due to holiday being cancelled due to Covid 19. Could not get them on the phone eventually got them on their live chat. They referred it to the underwriters and are given a refund of less than 50% paid (i.e. no refund on the tax). All other parties who had travel insurance with other companies got a full refund. Not a good service from Just Travel/their underwriters so bear this in mind when you take out travel insurance in the future.

I have had to ring them several times regarding my travel Each time they have been polite knowledgeable & very helpful I contacted other companies but they were not so good

do not use this company, I have just had to cancel my policy with just travel,due to corona virus, it dose not start until the 22/05/2020 and they have kept £60 that is nearly half the cost. most company's are refunding all of the money small admin fee.

Have a yearly policy runs out next month will not renew until 2 days after expiry date so that I cannot have continuous cover. Disgusting avoid. Choose a company that treats existing customers properly at times like this

Very helpful staff. Took time to explain various covers. Good quote, took Gold cover. Would definitely recommend.

Very efficient and helpful customer service people. Extremely good price for cover, including pre-existing medical conditions. Unfortunately, we had to cancel before the end of the 14 day cooling off period because the coronavirus meant we had to cancel our holiday, but we would certainly use Just Travel Cover again and hope that it is in the near future!

Be warned - this insurance company will not cover you for cancellation where the FCO has advised against travel due the Coronavirus - Do not buy this policy if you want complete cover. We called up Just Travel Cover as our ski holiday to France was cancelled due to Coronavirus, however they won't cover the cost of the cancellation, even though the resort has been shut down and we can't travel there. This is purely because their cover doesn't include FCO advice, which is strange due to the statement on their own website: Justtravelcover.com are working with the Foreign and Commonwealth Office (FCO) to help promote safe travel abroad. We are proud to be a partner of the Foreign and Commonwealth Office in its Know Before You Go Campaign. Please make sure you go with a provider that will cover you for FCO Travel Advice.

We have booked a trip to Berlin which we are now unable to attend due to the fact that all travel to EU countries is now banned for the next 30 days. We have now been informed that we are not covered because it’s due to Coronavirus which isn’t covered in our policy?? This is absolutely disgusting!! At no point when booking were we informed about this!

I know little about what other companies provide but the cover offered by Just Travel Cover - the way it accomodates those with prior health problems, and the choice of plans - seems good. What is not good is that, to contact the company from abroad, one must phone. That could be expensive and have time-difference problems. The company seems to offer Facebook chat, but (1) not everyone is one Facebook (and there are reasons to avoid it), (2) that route is not widely advertised. *An e-mail address should be offered.* Also, it turns out that the insurance for cancellation and delay pertains only to problems caused by . . oneself. Is that cynical and disingenuous? The problems mean that I will not use the company again.

Excellent service and the member of staff I spoke to on the phone answered all my questions regarding my cover and insurance during this corona virus. The prices were very competitive too despite my having diabetes. Would definitely look again at Just Travel Cover for my next trip later this year.

have been using this company for years and always get great prices and great staff to talk to

I have had travel insurance with Just Travel for some time and they always seem to have good cover at good prices. And I have had a claim which was paid with no quibbles, that is the real test.

Disappointed you couldn’t continue to give me a full years policy. Apparently my age disqualified me. Ageist. I knew last year you weren’t going to cover me for my existing illnesses and I thought that it would be the same this year however that wasn’t possible as I’m 76 in a few days.

Why so expensive, we are going to Mexico in june and my husband has motor neuron disease Al's.he is ok to fly .we went through every little detail to make sure we are all covered in the event should anything happen, but hopefully not. But can you really justify the huge price tag.???? It's not like we have thousands of pounds just lying around, I find it hard to believe that this isn't just taking advantage of people who are either terminally ill or disabled, it's not fair that we should be charged high price just to go on a much needed holiday like anyone else.

I found the filling in of the application quite time consuming and the price was double what I paid for the same insurance back last year. Is it not possible that my record be retained on my account so that when I make a new application my record would come up and I would simply amend the record if there was any change. I presume the cost was double as (a) I was a year older and (b) the coronavirus. I would like to know if there were any other reasons.

Easy to follow

Once again after checking out Travel Insurances on comparison sights I couldn't find a better deal than the 1 that I have purchased.

I have used this insurance for over 15 years Always found them very fair price wise. I have even recommended them to my friends who cruise with me.

Easy and quick to complete the cover I needed. Very pleasant young lady helped me and made everything easy