JUCY Rentals Reviews

I did complete a survey on my experience with your company and staff soon after the rental period completed As I recollect, that survey was not conducted by "Trustpilot" My experience was not a good one and I am suprised there has been no followup from your company other than to ask me to complete a repeat survey

The helpfulness of the staff throughout my booking, changing the dates to final delivery were excellent. Thank you

I needed a car for a couple of days, they had one. It was pretty cheap, a bit beaten up, worked fine.

Everything was simple and the car was good, tks

Fantastic. Easy and no stress

Very Charismatic front man Brilliant

Good car ,and good price . Very helpful, caring and patient customer service.

Vans were super clean. Staff very friendly

Booking process, getting and returning the car are all easy. There was no delay and staff were all friendly.

Great service in Queenstown as office stayed open an extra hour to accommodate our delayed flight. However service at your Auckland location could use improvement, arrived to find 3-4 groups in office waiting for rentals, and the 2-3 staff seemed intent on ignoring majority of us. Wasn’t until my wife made a fuss that someone finally did acknowledge and help us with our reservation. Whole process took over 30 minutes from time of arrival until driving away, should be quicker. And staff should at least acknowledge our presence and if busy with another customer or issue, give us some confirmation that they will help as soon as they are freed up. April 9 rental Auckland for 4 days, April 13 rental Queenstown for 6 days.

Car was perfect for our needs without any problems thank you. We appreciated the shuttle bus to and from The Gold Coast Airport!

Great customer service in every aspect!! All staff went above expectations to make the whole experience positive and I'll certainly be a returning customer in September. David.

Efficient and friendly service we have booked sedan twice and will be booking again next trip for sure

This service was incredibly disappointing. You can only collect and drop off your car between 8:30am-4pm. This meant we lost two days of our booking, as our flight was delayed coming in (arriving at 4:15) and our departing flight was 8:30am (and we had to drop off the car the day before). The amount of money we spent on taxis discarded any money we saved on the rental. Upon dropping our car off, staff were extremely rude. They would not call us a taxi, nor did their wifi work so we could order their own. It was not until my husband asked more than once did they offer us any assistance.

The workers have always been friendly and helpful and I have been happy with the car provided.

professional, friendly and genuine service and support

I'm very disappointed with the fact that I had to pay more money when I picked up the car which was NOT stated on the website. I was also made to wait nearly 45mins before I could actually drive off. Not to mention the website said the car hire place was at the airport when it was 15mins drive away.

Service was friendly but slow. Totally understand staff shortages, so no doubt this will improve! The old Previa was well past its use by date. It went OK, but paint was patchy, upholstery stained in places.

Excellent deal and pleasant people to deal with.

Abhorrent customer service and had to fight with rude, dismissive team to be refunded for being unfairly charged for a faulty car! Car broke down on top a snowy hill, leaving me stranded with my toddler and mother with limited mobility, was the second time in a 4 day rental that it happened. I was charged for the call-out fees to get the car running again. No apologies issued, and they treated the REFUND that I had to fight for as compensation for my trouble. Will NEVER be using them again, and strongly advise against it for anyone else. Spend the extra $15 a day elsewhere. Have never left a bad review for a company before this but people need to know to avoid using Jucy.