10 months ago
Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past.... See more
10 months ago
The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA... See more
10 months ago
We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a comp... See more
10 months ago
Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us h... See more
Have found the dealings with JUCY straightforward + uncomplicated. The service is excellent and the staff very friendly + helpful!
Cheap, easy and quick rental pick up and drop offs
Great service and fantastic deals
Have used Jucy a few times as there prices for rental and insurance are great. The booking was easy and pick up ver quick. Cars are good and when I had an issue they reply the car straight away.
Great staff , no fuss no bulshit . Refreshing for a car rental company
Great customer service in the office in Adelaide. Alex was very professional and efficient in handling my booking . I have used your vehicles many times and always find your service and the vehicles five star quality .
The car provided was as ordered and the team was friendly and helpful. Easy to deal with. Thanks.
The car was smaller and older than expected. There was also significant damage. This didn't prove to be a problem when returning the car, but the whole rental experience was underwhelming. The lack of care with regard to the main thing you are selling, the cars, doesn't make customers feel comfortable with the experience.
Good pricing, though not the car I had booked. Still a decent car, but noisy front end.
Great little car, Suzuki. Friendly customer service by all staff.
Had the best experience. Staff so friendly, easy to talk to. Relocating to Adelaide from God Coast, made the experience less stressful. Car was brilliant, great fuel economy and peace of mind if I broke down with 24 hr road service. Easy drop off in Adelaide. Highly recommend and will use again if the opportunity ever arises.
I've always been ok with Jucy, but this trip did not go well. Hired a car from Queenstown to drop off in Auckland 3 weeks later. Trouble was, we couldn't book a ferry. So had to drop the car off in Christchurch. Book a hotel and a flight to Auckland. When I got the car in Auckland, you charged me another $550. You did refund me after a bit of hassle. I missed out on the top half of the South Island and the bottom half of the North Island. Which didn't do my blood pressure any favours.
I was happy with the vehicle at a fair price and no complaints
We did not like the fact that we were charged a $ 60 bill for administration fee for processing a parking fine in Queenstown. Queenstown is so bad for parking ( you need to tell people this ) very annoying and I will be telling friends this fact , otherwise everything was ok 👌🏻
We booked a small car at the last moment. The process of hiring, and then extending the hire period five days later, was easy and hassle free, with friendly helpful staff. The car was also just what we needed.
Check in was a little slow but the overall experience was very good - good vehicle and very prompt return with no problems. Because they were busy they even arranged and paid for a taxi to take us to the airport
Excellent service, close to airport, nice car
Easy registration. No fuss. The car was good and reliable. We were taken from, and returned to the airport in Adelaide. We would definitely recommend Jucy.
Awesome service straight pick up from airport to the office to collect our rental car the staff were very friendly Also at the end of our trip was easy dropped car back off to office and got a ride back to the airport was definitely a hassle free service thanks juicy
Very easy to book online and and tur around time to pick up the car was very swift. I was on my way in no time, thanks
Based on analysis of 184 reviews rated 1-2 stars for JUCY Rentals
“We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and custom...”
“Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance c...”
“Only part refunded”
“Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the st...”
“The vehicles available are in a shocking and unsafe condition”
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JUCY Rentals is a New Zealand-based vehicle rental service specializing in campervan and car hire, catering to travelers seeking adventure and exploration across the country. The company offers a range of rental options, including compact campervans equipped with kitchen facilities, showers, and toilets, suitable for both solo travelers and families. Customers can choose from various models, such as the 3 Berth Chaser, 4 Berth Condo, and 2 Berth Crib, designed to provide comfort and convenience on the road. Targeting both domestic and international tourists, JUCY Rentals emphasizes affordability and flexibility, offering unlimited kilometers and 24/7 trip support to enhance the travel experience. By booking directly with JUCY, customers can also earn Velocity Frequent Flyer Points on eligible spends, making it an appealing choice for those looking to maximize their travel benefits. For those planning a road trip in New Zealand, JUCY Rentals provides a practical solution for exploring the diverse landscapes and attractions the region has to offer.
JUCY Rentals receives a mixed response from customers, with many praising the friendly staff and the affordability of their rental options. Reviewers often highlight the great service provided by the staff, which stands out amidst the criticisms. However, numerous complaints focus on the poor condition of the vehicles, with reports of unsafe and dirty campers, as well as issues like broken equipment and inadequate maintenance. Customers express frustration over the lack of support when problems arise, such as breakdowns and insufficient compensation. Some reviewers feel misled by the vehicle descriptions, leading to disappointment upon arrival. Overall, while JUCY offers budget-friendly options and friendly service, significant concerns about vehicle quality and customer support persist. The sentiment leans negative due to the prevalence of safety and service issues.
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