JUCY Rentals
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AVOID THIS COMPANY - unreliable, dishonest and unrepentant
Spent 30 minutes trying to reach JUCY Brisbane on arrival at the airport to collect my car. I could not get through to anyone before office closing time. I was therefore unable to collect the car I’d paid for and stranded at the airport. I requested a refund on the basis that, by being unavailable to the customer, JUCY failed to provide the service I’d paid for. JUCY instead blamed me for being delayed and refused to return any of the full rental fee I’d paid up front. This (lack of) customer service and highly questionable business ethics cost me double in rental fees (needed to go with another company), caused delay and stress, and was the singularly worst customer experience in a whole month of travelling in Australia.