JS Law handled my sale and purchase.
I would like to give a 5 star review for Khusbu Vhikabai.
Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answeri... See more
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the... See more
I would like to give a 5 star review for Loni Timson.
Throughout my experience with JS Law, Loni has been professional, supportive and understanding answering all questions and queries and keeping us... See more
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
After initially being apprehensive about an internet based system we have found this conveyancing system very efficient and easy to navigate. Once a relationship was established with our contact Georgia our sale was managed perfectly.
Absolutely recommend this system
Alan & Pauline Cornford
Laura Maycock was fantastic! She was very responsive and accommodating to our needs. This was our first time purchasing property and she was incredible at helping us understand the process and what needed to be done. We highly recommend her.
Tayla Tate was our conveyancer and honestly she made the experience so easy and pleasurable for first time buyers of a home. She was thorough, on the ball and always there to answer any of our questions. Thank you so much Tayla for being a wonderful conveyancer.
Ideally I would give zero stars.
No communication, no reply to calls/voicemails/emails, and whenever I did hear anything it was the same one line answer of 'waiting for answers to enquiries' for months on end. I even spoke to my solicitor and explicitly asked if something had happened and was told 'no' even though I had the email chains showing he had been contacted. He would also audibly sigh whenever I asked a question. Any action would miraculously happen immediately after I called them but never before.
I was not informed of delays or the reasons why, or told that the seller had debt secured against the property. I had to update the sellers and management company, and find solutions to issues myself.
Even on the supposed day of completion no-one contacted me to let me know we could go ahead, and there was no answer from even the main phone number all day. I had to chase for two days to find out that I could have collected the keys but no-one thought to tell me.
My mortgage advisor was horrified by the total lack of service, and neither of us would ever advise anyone else to use JS Law.
I even complained at one point (after my conveyancer refused to give me his manager's details) and even then received no acknowledgment at all.
Our house sale faced numerous challenges from the bottom of the chain on the way to Exchange. Shenila V handled every issue with exceptional professionalism and kept us fully informed at every stage.
I recently worked with Sri from JS Law for a property purchase. She was diligent and responsive throughout the process, promptly addressing questions and keeping me informed. Her communication was clear, which helped me understand each stage without any confusion. She worked to keep things moving, and her approach kept the process as efficient and straightforward as possible. Overall, she provided a reliable service
Poor Experience – Improved Only After Solicitor Change
Unfortunately, my experience with Simi Payne was disappointing. Communication was inconsistent, and updates on my mortgage application were often delayed, causing unnecessary stress and prolonged waiting. Important details were overlooked, and I frequently had to chase down information that should have been provided proactively.
Things only improved after Simi was replaced by Ruby Allen, who was far more attentive and responsive. Ruby addressed our concerns promptly and kept us updated at every stage, making the process much smoother. It’s a shame we didn’t have her from the start, as it would have saved us a lot of frustration.
I wouldn’t recommend Simi Payne based on this experience, as reliable service should be consistent throughout.
Kylie Gubbins has been great! Kylie kept us informed as we went through the process of buying our first home and ensured we were never the reason for any hold up in a a fairy big chain. I felt like I had some silly questions along the way but Kylie always answered in a way I could understand. Huge thanks to Kylie for everything
A completion done well, especially during a house move is important. Having a house sale go through well is all about the relationship you build with your solicitor. Overall I have found JS Law to be value for money. Their portal is transparent and effective, all documents are readily available. No doubt the portal makes you as a buyer or seller work hard to complete everything but it gives you a very good insight into the intricacies of the process and the steps needed to buy and sell a property. My solicitor Ruby A was top quality. Couldn’t recommend her more highly. Especially when things get rough, communication is key and Ruby went over and above to keep everyone in the picture and not just me. Thank you and well done not just to JS Law but Ruby especially!!
My conveyancer Harpreet Gunman provided me with reassurance, support, professional guidance and patience throughout the journey of the sale of my property. I thought it would never end due to the many challenges and difficulties. But she was always there to listen, understand and help me. The first experience of a responsive solicitor I have met. I definitely will be recommending her to colleagues and friends. Thanks again.
We had a Great experience with JS Law,Specially thanks to our convenceyor Chloe to keep updating us throughout the process regarding our purchase.I would definitely recommend them.Thankyou
Sri-Devi Morapitiya from JS Law has been an absolute star with a calm and reassuring attitude, which at such a stressful time was very helpful. Sri's attitude from day one was great, after the first contact in which I explained that I hoped to buy and sell within a very short time frame 5-6 weeks ! Without her expertise I'm pretty sure this couldn't have happened. So a big thanks to you Sri.
I would like to express my huge thanks and appreciation to Khusbhu of JS Law. A truly professional, personal and speedy service. I wholeheartedly recommend!
The process of buying a 1st time home is daunting and very overwhelming, especially when you are doing this alone. I got lost amounts the paperwork involved, documents and all the details needed. The time it took was longer than expected as well and by the end I was glad to finally complete.
However Laura was extremely helpful. She explained things to me that I did not understand, allowed me time to make decisions and when I reached out to her she was available.
I would definitely reach out to her again for her services.
Alistair Powell was very professional from start to finish .
And I can honestly say in all my years of dealing with solicitors I've never had such a good solicitors as Alistair and J S LAW .
5 stars and I will definitely use Alistair again in the future.
Thank you so much you made things so easy
I was recommended Kenny from JS Law when selling my house. Kenny was brilliant, he always took the time to explain what was needed and was always quick to respond to my queries as well as the to the estate agents and the buyers solicitors. I would highly recommend Kenny and will definitely use him again in the future.
We recently downsized to a smaller
property. The service we received from JS Law was very good. Charlotte and Beverly helped in every way. They both had time to talk about any queries we had and if they couldn't sort anything out straight away they returned our calls very quickly. Would definitely recommend their services.
I wanted to express my gratitude for Kylie and Aaron's support throughout the lengthy house purchase process. Their professionalism and resilience during times of uncertainty made a significant difference.
Thanks to their dedication, we were able to complete everything in time and move into our new home as planned.
Based on analysis of 63 reviews rated 1-2 stars for JS Law
Customer service26 mentions
“I feel compelled to share my experience with the law firm currently handling our house purchase, as it has been deepl...”
Communication24 mentions
“Communication has been minimal at best”
Response time23 mentions
“Use at your own risk”
Delays12 mentions
“Due to the delays, we’ve had to apply for a mortgage offer extension, and we are now just over a week away from the m...”
Payment issues12 mentions
“Luckily I haven’t used these clowns but my buyer has”
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JS Law is a conveyancing service provider based in the UK, dedicated to simplifying the process of buying and selling homes. The company offers a personalized approach to conveyancing, ensuring that clients have expert guidance throughout every step of their property transactions. JS Law aims to alleviate the stress associated with moving by keeping clients informed and in control, utilizing innovative technology and outstanding customer care.
Targeting home buyers and sellers, JS Law provides fixed fees that include a “No Sale, No Legal Fee” guarantee, meaning clients will not incur legal fees if their transaction does not proceed, aside from a nominal File Opening Fee. Regulated by the Council of Licensed Conveyancers, JS Law is committed to maintaining high standards in its services, making it a reliable choice for families looking to navigate the complexities of property transactions with ease.
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Review summary
JS Law receives high praise for its professional and supportive service, with many reviewers expressing gratitude for specific staff members like Khusbu Vhikabai, Loni Timson, and Ruby Allen, who are noted for their responsiveness and ability to make the process smooth and stress-free. Customers appreciate the thoroughness and dedication shown by these individuals, often highlighting their prompt communication and willingness to address queries. However, a significant number of negative reviews point to serious issues with communication and service quality, with complaints about delayed responses and a lack of support during critical moments, leading to frustration and stress for some clients. The firm’s internal processes are also criticized for being inefficient, contributing to a sense of disorganization.
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