Arbor is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switc...Read more
ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the...Read more
Couldn’t be happier with my experience with Arbor. Super easy to sign up and they lowered my electric supply rate by 45% in minutes! Not only that but they will switch my supplier to a less expensive one whenever available. Can’t beat it. Customer service is top notch too, very happy
I had no idea I was overpaying. Arbor made it so easy to switch to a lower rate. Really easy and transparent experience!
What a wonderful resource to save on high price of energy costs! Thanks Arbor Team!!!
If I could leave zero stars, I would. This company switched me to a new electric carrier even though I didn't authorize it. They don't have a CS number or chat, both of their locations are actually US post offices, and there's no way to "cancel" through their website. I managed to track down the founder, Andrew Meyer, on LinkedIn and finally got a resolution. But it shouldn't take that level of sleuthing to make that happen. Note to Arbor: being a pre-seed or early stage start-up doesn't absolve you from being transparent. If you're a remote-first company, say so. Don't list a p.o. box as your office suite. The copy should be clear and users should be able to opt out easily on the dashboard. They should be able to reach customer service without having to go to extreme lengths. Save yourselves the headache. Run, don't walk.
Arbor is great. Signing up was a breeze. I'm glad to have them monitoring this for me, when I likely wouldn't take the time to do so myself.
Made it very easy!
Very professional with their approach. Researched how much I would save. Did not try to pressure me into signing up. Appreciated that.
Very helpful even though I was already signed up with the recommended supplier.
The person assisting me was amazing and responded quickly to my messages, though I am waiting to hear about one detail (since I asked some very specific questions). Everything else was great though!
I spoke to Melissa and she was great at answering all my questions. I can’t wait to see how much money I will save.
Arbor was so easy to use and lowered my electric bill! Definitely recommend.
I'm saving a bunch of money with Arbor and it took me less than 10 minutes to enroll. Seems like a no-brainer to me.
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