Arbor

4.592105263157895 out of 5 stars
4.6
Excellent456 reviews

TrustScore

4.6
4.592105263157895 out of 5 stars
Excellent
5 out of 5 stars
390
4 out of 5 stars
19
3 out of 5 stars
6
2 out of 5 stars
9
1 out of 5 stars
32
456 reviews in total

Review summary

Arbor is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great company !

Great company !

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

0 Transparency

I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switc...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

very professional when I need to talk…

very professional when I need to talk to someone they email me right back with no problem I have already recommend them ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

ARBOR does a excellent job with helping…

ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Ashley Lam
Ashley Lam
1 reviews
almost 2 years ago
5 out of 5 stars

Excellent service to save on utility bills

It is great so far, saving me so much on my electric bill every month! Thank you Arbor!

Helpful?
Gary Schwab
Gary Schwab
1 reviews
almost 2 years ago
1 out of 5 stars

Not a total SCAM but close.

I received an email addressed to my name saying Join Arbor. It claimed Arbor searches all utility offerings available in my area and will always show the lowest rate available ... and will save me the time to personally search for the best rates each year. So I decided to try it. I opened an account. To open an acct you must first LINK your utility but on the website I made sure to turn off their autopilot feature ... which they push to keep active. Autopilot allows Arbor to auto-switch your generator when they want, without required approval first. So I set up manual switching with advance notice required. Once I signed up and LINKED my main utility PECO, they immediately sent me a rate that was cheaper than PECO but higher than the rate I was paying. Since my acct was linked, they knew my cheaper rate by another generation company, but hoped I would be fooled. Arbor compares to the PECO rate but not the lowest rate ... as they claim. There were 20 companies offering cheaper rates than PECO and I was already getting a cheaper rate. Another RED FLAG, when you sign into your Arbor account, there is no address or cust service number listed and there is no option to close your account. Everything must be done by email. This may not be a total scam. But it is close to it.

Helpful?
Steph
Steph
1 reviews
almost 2 years ago
5 out of 5 stars

Got me a cheaper rate for my electric…

Got me a cheaper rate for my electric service. Very happy 😊

Helpful?
almost 2 years ago
5 out of 5 stars

Saved me a bundle

Saved me a bundle - cut my rate in half ! They also keep an eye out for better deals.

Helpful?
customer
customer
1 reviews
almost 2 years ago
5 out of 5 stars

Sign up was so simple

Sign up was so simple. Effortless even and they handle all the hard work. Very convient and money saving!

Helpful?
almost 2 years ago
5 out of 5 stars

Great customer service

I joined Arbor and they’ve been really helpful in finding me a provider that offers a lower rate than I currently do. The first try didn’t work but they assure me they’re working on getting it done.

Helpful?
Carl Rood
Carl Rood
1 reviews
almost 2 years ago
5 out of 5 stars

Communicative

Communicative

Helpful?
Greg Golic
Greg Golic
1 reviews
almost 2 years ago
5 out of 5 stars

Quality Service, immediate response

Made the switch to try Arbor. Was skeptical at first but decided to give it a try. They immediately found a new electric supplier and lowered my electric rate. My old supplier charged me an Early Termination Fee of $199 and all I had to do was send Arbor my bill and they reimbursed me, no questions asked.

Helpful?
almost 2 years ago
5 out of 5 stars

Have yet to fully explore but Arbor has…

Have yet to fully explore but Arbor has already saved me money 🙂

Helpful?
almost 2 years ago
5 out of 5 stars

I appreciate that you reach out often…

I appreciate that you reach out often to let me know my savings. Also to see if everything is going ok.

Helpful?
almost 2 years ago
5 out of 5 stars

Arbor Team

Arbor Team They are very professional and patient. They helped me a lot with my utility bill. Definitely would recommend.

Helpful?
almost 2 years ago
5 out of 5 stars

I can't imagine Arbor doing any better

In close to a year with Arbor I have found them to be an organization that stands by their customer pledges, an all-too-rare phenomenon in today’s marketplace. They strive assiduously to guarantee their customers the lowest energy prices available and, once they have provided that, they go even further. Given the uncertainties in the economy they provide further protection for their customers by promising to reimburse them for any penalties that they might confront if they have to break a prior arrangement to take advantage of a new low-price opportunity. I can only say that I wish that all companies I dealt with comported themselves with such devotion to the well-being of their customers.

Helpful?
Jordin House
Jordin House
1 reviews
almost 2 years ago
5 out of 5 stars

simple, effective, and timely

I really enjoyed how simple Arbor made it to find and secure lower rates for my electric bill, the fact that while there is an 11-month contract we can choose to withdraw at any time, and how promptly we were able to see the changes to the cost.

Helpful?
Kate McCarthy
Kate McCarthy
1 reviews
almost 2 years ago
5 out of 5 stars

No brainer!

I saved on my power supply and had to do next to nothing for it. Every bit counts, especially during these colder months. Awesome service that saves time and money!

Helpful?
almost 2 years ago
5 out of 5 stars

Great place in a great neighborhood!

The success of Colony East is because of Ed Conn’s expertise and knowledge and his ability to deal with residents . I have been here for 10 yrs and have never had an issue that wasn’t handled in a timely manner. I would recommend this place and I have to friends looking for a well run and safe place to live. Joe DeLorenzo

Helpful?
Jim Sheppard
Jim Sheppard
1 reviews
almost 2 years ago
5 out of 5 stars

Just sign up and they do all the work…

Just sign up and they do all the work for you and you reap the savings.

Helpful?
almost 2 years ago
5 out of 5 stars

So far the service is what they said it…

So far the service is what they said it was and is saving me money.

Helpful?
Dani CaliGirl
Dani CaliGirl
1 reviews
almost 2 years ago
5 out of 5 stars

Great Team, Great place

It was very easy to use them. The services was free. Very convenient. I didn't have to do any work to switch to a cheaper provider. They did all the work for me. I would definitely use them and refer my friends and family to them.

Helpful?
almost 2 years ago
5 out of 5 stars

Arbor Program

I signed up for this program and I am glad I did. I received an email within minutes. I could decrease the rate that I pay so I approved it and I have a new lower rate. Thanks

Helpful?
Jon
Jon
1 reviews
almost 2 years ago
5 out of 5 stars

Everything was so easy n fast

Everything was so easy n fast

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Arbor

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.