Gary Schwab

Gary Schwab

Member since Invalid Date
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1 out of 5 stars
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Reviews by Gary Schwab

AR

Arbor

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1 out of 5 stars

Not a total SCAM but close.

I received an email addressed to my name saying Join Arbor. It claimed Arbor searches all utility offerings available in my area and will always show the lowest rate available ... and will save me the time to personally search for the best rates each year. So I decided to try it. I opened an account. To open an acct you must first LINK your utility but on the website I made sure to turn off their autopilot feature ... which they push to keep active. Autopilot allows Arbor to auto-switch your generator when they want, without required approval first. So I set up manual switching with advance notice required. Once I signed up and LINKED my main utility PECO, they immediately sent me a rate that was cheaper than PECO but higher than the rate I was paying. Since my acct was linked, they knew my cheaper rate by another generation company, but hoped I would be fooled. Arbor compares to the PECO rate but not the lowest rate ... as they claim. There were 20 companies offering cheaper rates than PECO and I was already getting a cheaper rate. Another RED FLAG, when you sign into your Arbor account, there is no address or cust service number listed and there is no option to close your account. Everything must be done by email. This may not be a total scam. But it is close to it.