Ford Rental at John Grose Reviews

James Honywood at Ford John Grose was a pleasure dealing with. Not a 'traditional' sales person. Took time to understand needs and wasn't pushy in getting the deal done. Well informed on the vehicle, as well as different finance options. Top quality and would definitely recommend!

We had smooth and effortless experience buying a car from John Grose would recommend to any of my friends and family special thanks to Matthew Blower at the ford branch

The purchase of my new vehicle was simple from start to finish. Gary our salesman was his usual efficient helpful self

Bought a used Kia Ceed from the Lowestoft branch. Dave Lister was brilliant from beginning to end. Cannot fault at all. Would def recommend. Thanks Dave. A very happy customer.

Having brought my previous vehicle from John Grose , again the service I received was excellent

Everything was great. Luca is a good sales person, help us work out what we needed.

Great service provided from Start to finish

Luca at Peugeot John Grose in Ipswich was fantastic. He kept me up to date with the build and delivery of my car. He was patient and very thorough when taking me through the features and functions of my car. Anyone looking for a new car, John Grose is the place to go.

Helpfull polite exsperiance Thankyou so much

The patientience Adam was with us and the professionalism he gave us, he kept in regular contact with us through out,he answered all our question and we asked quiet a few and knew all the answered, now we have the car it all he said it was, we’re very .

From ordering the car in February 2023 to collecting the car in October 2023 we couldn't fault the dedication, knowledge, friendliness and professionalism of our sales representative Alex Farrington at John Grose Lowestoft in Suffolk. We ordered the Niro in February in blue to arrive July. In July we were informed to keep our place in the queue we had to change the colour of the car, which we did to grey and it arrived in October. We would give Alex 10 out of 10 Kia we would give 5 out of 10 Niro we would give 8 out of 10 Steve

My review is not about the staff I have dealt with, Lucan who sold me my 2018 Ford Focus in May 2021 was fantastic, and so was the lady I spoke to yesterday on the service desk (sorry I missed your name, maybe Jane/Jenna) who was incredibly kind and sympathetic as I was obviously upset. It seems my car has been affected by the extremely common low oil pressure issues due to the engine having a wet belt. Parts need to be replaced which should not need to be at the cars current mileage. Quoted £2400 to rectify, but apparently this may not fix the problem, so then a new engine will be needed! To say I’m devastated is an understatement. I can use a Ford claim to get some discount but in the end I will still end up paying practically the value of the car to fix it if a new engine is needed after the work is done. Why sell these cars? There are known issues, I’ve spoken to a number of people in the last week who have guessed the engine in my car before I’ve said it (1 litre Ecoboost). I am now without a car for my 100 mile/day commute and will be until I can get the car sorted elsewhere. I was planning to trade in for a newer vehicle at John Grose this year, no chance now.

Made. Welcome and received first class service and advice from all staff. Joshua Brooks out Notability specialist so helpful. Focus Estate now nearing 1000 miles and a great car. No hesitation in recommending John Grose. Well done Josh !👍

Great customer service from start to finish

Been a customer at John Grose for over twenty years. The staff are so kind and accommodating and friendly. The customer service and vehicle service is second to none. A five star dealership all the way.

My experience was excellent from purchase to delivery. I was kept up to date regularly, as there was a delay in delivery but Luca was excellent in keeping me updated. Delivery was spot on, with everything being explained thoroughly and with no time pressure at all. I since had a minor problem with the car and it was sorted out there and then, with excellent service from the office staff to the mechanic. Well done for a superb overall service.

Being given updates on the delivery and information when receiving the car. Alex Read was most helpful with the whole process. Very happy with my new XCEED

Shdlwm I have been with John Gross for about 40 years

Fantastic service, very happy to buy my new car from these guy's. Special shout out to Ben Harper

Our sales man Gary in Ipswich was excellent. It was our first time buying through the mobility scheme. Gary talked us through each step And treated us with kindness throughout the process. We cannot praise him highly enough, also Ben who we,saw initially thankyou