Ford Rental at John Grose Reviews

Good Cars, Good Service, Good People -that's why folks keep coming back. We've been customers of John Grose for over 40 years. Dave at Lowestoft was excellent in helping us purchase our latest Ford - outstanding customer care. The quality and service from JG has been and is consistently good. Yes, we have gone to other dealers and this has been to our expense and disappointment. Grose are the "McDonalds" of car sales - it doesn't matter what branch you go to you know what you're going to get and that it will be up to a good standard. Well Done!

What made my experience great was the motability specialist, Adam Hills. This gentleman is very knowledgable, professional, friendly, and made the whole process a pleasure from the begining to the end.

Fantastic service will definitely recommend to family and friends. From the start it was all hassle free

Ford are brilliant. Couldn’t ask for better. Everyone is so helpful.

I can’t speak highly enough of my experience through Stuart. Highest levels of professionalism yet genuinely friendly and polite. Not at all pushy. Their tag line of building customers and relationships for life is exactly how I felt treated. The whole experience was enjoyable not an ordeal.

Great staff and service - friendly, knowledgeable, polite. Nothing too much trouble. Very well looked after by James

Excellant service from sales staff efficient hand over and follow up contact Comfortable environment to view and discuss options. Professional service throughout purchase process.

Although I ordered the car a year ago I was kept informed on how things were proceeding by Matthew Naylor in a friendly & polite manner

Every thing was handled professionally and was kept up to date throughout by the John Grose representative Glad to recommend

Easy experience changing car. James though an Ipswich fan, was brilliant. No complaints at all, Sue ANGELL, NCFC fan

Fantastic customer service. Could not ask for better. Dealt with Al, fantastic advisor, real asset to the company

I have used KIA at Lowestoft for the last fifteen years. The staff are always friendly, helpful and professional.

After owning a rival companies car for 3 years I decided to return to john grose and was welcomed by a very helpful young man who answered all my questions and treated me with curtesy and respect. I will definitely recommend friends to ask for luca if they go into the showroom

Only there to have the computer system upgraded, all went very smoothly. Courtesy car available when I arrived, car ready for my collection on time once work finished

Just bought a new (used) Kia from John Grose. We had been in contact with Gary over the previous week to understand about the condition of the car. He sent several videos showing both the exterior and interior of the vehicle. He pointed out a couple of scratches that he said would be resolved. Once they had been he sent follow on videos to show they had been rectified. Even after this we ask for another video and he was happy to oblige. We had a 4 hour drive to get to Lowestoft so we didn't want to waste our time. When we arrived everything was as described with a warm welcome from Gary. There was no hard upsell on products just a friendly interaction. I would certainly use them again. Really enjoying the car.

Excellent service from start to finish. Stuart was very professional, friendly and nothing was too much trouble. He answered all our questions and made us feel at ease. Every effort was made to make our car buying experience great. We cannot recommend the Woodbridge branch highly enough. We have been using their services for many years and will continue to do so. Great work!

Five stars go to Lowestoft John Grose! Just brought new (used) car. Lukan made this process straight forward, so friendly and went over above our expectations can’t rate him enough! Thank you Lukan for your patience and knowledge will definitely be back to see you when time to trade in again! Kym and Dean

Best service anywhere. Wouldn’t go anywhere else for a car.

Exellent servixe

The whole experience was first class, nothing was too much trouble and Dominic was truly awesome, he was well informed, professional, polite, courteous and respectful, we love our car purchased there and can highly recommend this company. We will be telling everyone of our great experience.