10 months ago
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend... See more
10 months ago
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. H... See more
10 months ago
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
10 months ago
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel tha... See more
Our sales person, Luca Blackburn, did an excellent job of introducing us to our new Peugeot 308 and managing the procurement process. We are delighted with the car and the service we received at John Grose, Ipswich.
Staff helped me to choose a vehicle fit for my needs. Also have great experience with assistance on finance applications. Overall I am very happy with the approach I have experienced.
I couldn’t have asked for better service. I had such a good experience with Alex Read at John Grose Lowestoft I couldn’t ask for more. I would recommend them to friends and family. Thank you Alex for the helpful and friendly service and after care.
Always been a good service, never feel rushed always answers the questions. Good all round
I always receive very helpful service they are very good explaining all the phases to ordering my car and keeping me updated highly recommend this company
Our experience at Ford Salon was outstanding, thanks to Adam’s exceptional service. Adam went above and beyond to ensure our comfort and made the entire process of getting our new car incredibly smooth. We couldn’t be happier with the service we received from Adam. Highly recommended.
James was excellent and supported us with deciding on our brand new car. Would definitely recommend to a friend.
The car buying experience at John Gross Woodbridge is relaxed and personal . There is no pressure and you are given time to take everything in . The team are very helpful and Stewart in particular is an excellent sales person and a credit to the dealership . We would not hesitate to recommend the Woodbridge branch of John Gross Group to any perspective buyers . Lorraine & Peter Forrest .
Nothing was too much trouble for Gary at the Lowestoft showroom. He was absolutely brilliant with helping me with my choice of car. He clearly explained all my options, answered all my questions and was more than happy to run through the whole process with me more than once to be sure I understood every aspect clearly. Buying a car from this company was a great experience. Highly recommended.
Josh is very good @ his job very helpful & extremely polite he explained everything as we went along there was no rush & what we liked you didn't feel pushed into buying a car great experience with John Grose would highly recommend
Excellent customer service, Patrick was fantastic all the way from start to finish,could not have asked for more
Helpful polite staff, comfortable surroundings. Would use them again
Just had the easiest purchase experience ever at John Grose in Ipswich. Fantastic service from James in sales and the best deal ever without any problems - thoroughly recommend this dealership
The staff at John grose were very helpful. Also very friendly. They made the purchase go very smoothly. And I am enjoying the new car
A big thank you to Alex and the team at Kohn Grose Lowestoft for getting my motability car. Alex is polite caring and professional in his job as a motabilty sales staff member. Everything from ordering my car to hand over date went really smoothly Nothing was too much trouble, any questions I had asked was answered with professionalism. I will be ordering my next car with them again Once again Thank you Alex and John Grose Lowestoft xx
Salesman was brilliant
Very helpful nothing was too much trouble we've used john grose a lot over the years and always found the staff helpful and polite will use again
Very easy process and guided from a knowledgeable salesperson. All questions were answered in a simple manner
Charlie was particular fanstatic in advising on different options available and walking me through the process of buying a new car. Great communication and quick to respond to emails. No question or query was too much.
This was the first car I'd bought on my own. I found all the staff very helpful especially Al, he guided through the whole process and made it easy for me to buy a great Puma. I'm very happy with it, a nippy car with all the tect that I like. Thankyou.
Based on analysis of 21 reviews rated 1-2 stars for Ford Rental at John Grose
“The used car salesman pointed him towards a used Ford Kuga saying the person who had that car before was a very good...”
“My Dad bought his last 4 vehicles from John Grose in Ipswich and previously he said the staff here were knowledgeable...”
“My Dad bought his last 4 vehicles from John Grose in Ipswich and previously he said the staff here were knowledgeable...”
“AVOID LIKE THE PLAGUE”
“I told him to lease something but he was adamant 3 years warranty and Ford assist he wanted a new car and he trusted...”
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John Grose Group is a well-established automotive dealership located in Ipswich, Suffolk, specializing in the sale of new and used vehicles from leading brands such as Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery, and Geely. The company offers a user-friendly online platform where customers can reserve vehicles for a nominal fee, with options for home delivery or click-and-collect services available. In addition to vehicle sales, John Grose provides a range of aftersales services, including servicing and MOTs, as well as daily and short-term rental options. The company caters to a diverse customer base, including individuals and families looking for reliable transportation solutions, and aims to facilitate a seamless purchasing experience backed by a commitment to customer satisfaction.
Ford Rental at John Grose receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by staff like Ryan, Luca, and Ben. Reviewers frequently highlight the professionalism, friendliness, and knowledge of the team, making the car buying process smooth and enjoyable. Many express satisfaction with their vehicle purchases, noting that the online ordering and collection processes are efficient and hassle-free. However, a few customers mention minor issues, such as not receiving follow-up calls from sales representatives as promised. Despite these occasional complaints, the overall sentiment remains highly favorable, with consumers appreciating the attentive service and quality of vehicles. Ford Rental at John Grose is widely recommended for its outstanding customer experience.
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