Ford Rental at John Grose Reviews

Cannot speak highly enough of the team at John Grose Ipswich, particularly George who treated us with kindness and courtesy from the moment we entered the showroom. I had several queries and some glitches with technology but he had endless patience and never made me feel a nuisance - thank you so much.

I spoke to many car sales people and although the car was sold I ask to send details over for I want to say David’s customer service and his friendless was outstanding!! Following up, seeing if there was alternatives available. I cannot recommend David enough.

Josh gave an excellent hand over of my my Ford Kuga on the motability scheme. He went through how everything worked even if it’s a lot to take in.

I have purchased many new vans from John Grose from 2003 and the reason I keep loyal to John Grose is the amazing service I get from the sales team over the years, especially Andrew Pitkin, not only is nothing is too much trouble but my partner and I feel he really cares about our business, he will always be our port of call now and in the future.

An excellent experience of buying my new car and made perfect with exceptional and faultless service by Ben Harper. When he promised anything. It happened !!!!!!!. From start to finish Ben was superb. Please do not hesitate to contact him. He is someone to trust, not pushy and interested in your requirements. Thank you Ben for all your help. Very much appreciated.

Patrick the salesman was very patient with me . He helped me a lot .

I think it was Matthew the young man who sold us the car

Very helpful . Nothing to much trouble.

Matt Naylor was our salesman and it would be true to say he was very attentive, polite and made the whole process of buying a new car an absolute pleasure, nothing was too much trouble for Matt and we feel he is a credit to the team at John Grose, Lowestoft, would highly recommend him, so thanks again Matt, John & Lisa, Grays, Essex.

Contacted Ryan at Woodbridge after buying a different make of car and regretting it after a couple of months. Ryan was excellent to deal with, not pressured into anything. Communication great from start of purchase to end. Really friendly and easy to talk to. Brought a new Focus which is my 2nd one from Ryan at Woodbridge, would not go anywhere else.

I went into the woodbridge branch to get a part for my transit van but was unsure what part i needed so a man came out and i showed him where the part was on my van and he looked it up on the computer and showed me the one its was so i ordered it and paid for it. I picked it up 2 days later and took it home and after checking realised it was the wrong part so took it back for a refund. The blonde lady on reception informed me that they dont give refunds and when i explained that the mechanic told me which part i needed she then went onto say you agreed to it so you wont be getting a refund. She is a very rude person and should not be in front of the customer, I will not be going back to the woodbridge branch while she is working there.

NEVER USE JOHN GROSE THEY DON'T CARE ABOUT THE CUSTOMER

OMG What an amazing team at Peugeot, especially Gary Page. He treated us with kindness, compassion and respect. Gary talked us through every step of the way. We felt like we were talking to a friend rather than a car salesman. I cannot praise Gary enough. Oh and tge car is fabulous too. Thankyou

Brilliant experience.James was brilliant explaining everything about our new car, he knew what he was talking about .James couldn't do enough for us.we would recommend James 100%

Good service all round 👏

The sales assistant Alex was absolutely brilliant sorted everything out for me

Had a really good experience when I bought my Ford Focus from Dom. At the initial enquiry right through to me picking up the car. Dom was always available for my queries, and helped with the extra camera I needed. Thanks Dom.....

Charlie Johnson was excellent from start to finish. No pressure tactics, clear information and whilst being very knowledgable, if he wasn't sure about anything he was quick to find out and respond with the answer. Process for test driving and selecting vehicle was easy. There were a few teething issues with the vehicle, however these were sorted quickly and in a professional way by the service team.

I bought a used Peugeot in January and dealt with Luca, who was very helpful, polite and was able to answer every question I asked. The car is also excellent. Would recommend John Grose. I had a bad experience recently with a different dealer whilst looking for a car with a friend and as people are quick to complain these days, I felt it important to do the opposite and say how good my experience was.

Just picked up my new Kuga Fhev. Really please with the vehicle beyond my expectations . Terry, from John Grose was a pleasure to deal with and made the buying experience perfect in every way. I would not hesitate in buying another vehicle from them in the future. Colin Chapman