Ford Rental at John Grose Reviews

The car is very good but I didn’t look at it properly so it is my fault that I can’t get the scooter in it.

We decided to try The John Grose Group in Lowestoft to purchase a new vehicle. They had a good selection of vehicles and all the staff were professional, helpful, polite, curtious and knowledgeable. We test drove the vehicles we liked and decided on a new Kia. They gave us a very good deal on our vehicle. The process from start to finish was made very simple and quick by Alex in the sales team. We have had the vehicle five weeks now and are very pleased.

John gross Peugeot Ipswich Gary was great from start to finish on my wife’s motability car. 5 star performance thanks Darren & Tracy Marsh

Friendly efficient competent service.knowledge of product. Thorough in explanations.

AVOID LIKE THE PLAGUE!! I had driven to the LOWESTOFT branch to buy a blue fiesta ecoboost 1.0 My initial experience on sale day was good and was promised the absolute world before I raised payment to them for the car. Then from there they do not want to know. I noticed on my test drive that the vehicle I had come to see had a CRACKED WINDSCREEN. I informed my sales assistant, LUKAN SQUIRES, of this matter who then promised it would be fixed and would not be visible. Therefore I agreed to purchase the vehicle under the promise that the crack in the windscreen would be completely fixed and not visible upon delivery. Upon delivery of the vehicle, the crack was still there. Bear In mind, Lukan had a whole week within this time to inform me this was the case. However decided to leave it until the day the vehicle was on my drive! I was told it had been fixed to the best it can be and that if it ever got bigger it could be replaced for free. I didn’t feel this was good enough and I didn’t appreciate the fact I hadn’t been told this until the very day it was on my drive. I paid for the car under the promise it wouldn’t be at all visible. John grose were clearly trying to pull a fast one and were hoping as a young girl I would accept this. Once I had spoken to Lukan, he told me he had spoken to his manager (JOHN PAYNE) and they had agreed to get someone to replace the screen. Why this couldn’t have been done to start with? God only knows!! I felt the inconvenience and stress the whole situation had caused myself wasnt necessary at all. Upon drop off of the vehicle, LUKAN had SPILT Starbucks COFFEE around the outer rim and inside door of the vehicle which he proceeded to wipe off with his hand.. I feel this was extremely unprofessional. LUKAN even had the audacity to hand me the empty up to put in my bin! Not only this, LUKAN FORGOT TO BRING MY VEHICLE DOCUMENTS / manual / service history etc. I emailed LUKAN regarding this who confirmed he had forgotten to bring them and had just put them in the post. (Monday 15th July.) Fast forward Saturday 20th July, I emailed him to query where these documents were as it had been a while and still hadn’t received them. He then confirmed they infact didn’t get posted on the Monday like what was said to me, and actually were posted in the second half of the week. This seemed rather dishonest as I was told they were posted Monday. I was also told the documents were posted first class, and then told by his manager it was infact second class. ANOTHER LIE. I then spoke to the after sales manager STEVEN SYRETT whereby every question I asked would get ignored and would choose to dance around it. It pushed me to the point of physical despair. The reason these documents were important is because when I was driving the vehicle at lower speed around corners / bends there was a nasty SQUEAKING SOUND coming from the drivers side front wheel area.  It was making me extremely uneasy and upon review with my family it was confirmed there was an issue with the breaks and bearings. Not only this, but the rear PANEL above the number plate was extremely LOOSE causing a loud banging noise while driving. I informed John grose of this and attached videos, as I highly doubt they would have believed me without the proof considering how I had been treated so far. They agreed to get this rectified. I was provided a hire car and had to deal with the stress of this in the meantime. Not only this, I was sent the PREVIOUS OWNERS FULL DETAILS, name, address, phone number, policy numbers and breakdown certificates. I informed John grose of this who quite frankly couldn’t care less. I was told it had then been actioned in the company policy? I dread to think how many times this has happened before! John grose broke DPA laws and did not adhere to GDPR! Once the vehicle was repaired, I was offered a meal voucher to compensate for all the above stress and inconvenience. I was mortified by this offer, especially considering the price of the car. The compensation amount was less than 2% of the entire car!!! I decided to save myself the hassle and return the vehicle. SAVE YOURSELF TIME, YOUR HARD EARNED MONEY AND DIGNITY! AVOID THIS PLACE! They do not care about the customer, only a quick turn around!

First class buying experience with my new Ford Kuga. Extremely helpful salesman Jaques. Recommended 5*

Excellent customer service

Excellent experience from start to finish, all carried out in a jovial atmosphere Everything explained simply and in great detail, really happy with the service I received. First visit to order a new car and the second visit to collect it and all trouble free. Excellent.

Excellent experience from start to finish with Lukan. Being allowed a reasonably long unsupervised test drive was a big plus and allowed us to make an unpressurised decision. All the paperwork was sent digitally and was seamless meaning the pick up day was very smooth

We have bought vehicles from John Grose prior to this latest exchange and have always dealt with Ben. We have found him to be very thorough and considerate and would have no hesitation in recommending anyone to deal with him!

From start to finish Luca at John Grose dealt with all my questions and issues in getting a motability vehicle. He was extremely accommodating, professional, personable, and empathetic. He answered all my questions and made sure everything was set up, understood and ready to go. I felt I could ask anything or approach him with any concerns, and just walk into the dealership knowing everyone was welcome. Love my car and wouldn’t use anyone else going forward!

Excellent customer service, From walking into the showroom to meting up with the customer advisor. Alex is a credit to your company, When we picked up our car he went through all of the features which come with the Sportage. (Amazing car lovely to drive I must add) I've been down a couple of times since and Alex has sorted out our enquiries. Would highly recommend John Grose 👌

Happy with service received so far. Sold car by Gary Day, he has gone out of his way to help and would definitely recommend John Grose to friends.

We have used John Grose in the past despite being that Some 70 miles away from where we live because of their prices & service. However, we have on this occasion because we become entitled to a Motability car we tried local dealers, unfortunately none of those could meet our expectations. (They could not arrange a test drive of any vehicle over the period of two months), however we spoke to the James Honeywood at John Gross via Phone, he arranged test drives in the models we were interested in and he achieved everything we could ever think of, he arranged test drives in three cars to make sure that my wife was actually comfortable with the ride of the vehicle. He was a professional thorough out, he wasn’t pushy he wasn’t into just selling a car, he was the concerned compassionate person you want to talk to and discuss what you need and he was great at his job. As I said before his extremely professional and he actually met our needs, the car was delivered early and when we came to arrange a handover date which involved a hoist it was actually on time waiting for us as we pulled in, which was lovely & reassuring to see.

This is my 6th year of using Ford for my Motability car. I have always found that I can rely on them for help, should I ever need it. Alex Reid has been my contact since the beginning and has always been on hand for any information that I might need. His knowledge and experience is vast, and he feels more like a friend than just a Ford employee. In fact all of the people involved with Ford at Lowestoft have been most welcoming, friendly and eager to help.

From my first meeting with Alex Read I found he was a knowledgeable and pleasent salesman who kept us informed throughout the purchase and provided timely response to questions questions raised. In his absence other members of the sales team were helpful. The handover was efficiently handled and basic explanation of the vehicles equipment and capabilities clearly given.

Was looked after by Joe today who provided the upmost in customer service at John Grose peugeot Ipswich. A shining example off care all round.

Adam kept me informed as to when the car would be ready for collection .He also made sure that my mobility scooter would get in it as it goes in to the back of the car via a ramp. All the adaptions were on the car. I am disabled. It can be driven by hand controls.

Very good customer service, updated me all the way from start to finish. highly recommend.

From the moment you entre you are made to feel at ease and comfortable, Matthew was the best salesman across the board of showrooms kia vaxhaul included. He took the time and effort to make me feel like nothing was to much trouble