Ford Rental at John Grose Reviews

This is my 3rd motability car from John Grose. Alex listened to what i wanted from my next car. He kept me informed about the delivery of my new car & helped to make the process easy on collection. John Grose collect & deliver the car for services & mots. I would definately recommend them.

I bought my next new car from John Grose in Woodbridge this month. I would like to say how pleased I am with the purchase of the car and the excellent contact with Ryan. His professionalism is visible at every step. The amount of information Ryan gave me about the car prior to purchasing was enormous and very helpful. Thanks to this, I felt confident and made a conscious decision to buy a new car. Ryan, with his person, activities and approach to me, is definitely a trustworthy person. Thanks to his honesty and professionalism, I was sure what I was buying and had the opportunity to conduct an honest seller-buyer dialogue. And I would also like to thank the entire team very much. You were all very helpful, polite and knowledgeable. I wish I could always do business the way I do with you. Maria W

I received excellent service throughout the complete process of buying my new car. The sales team were extremely polite, knowledgeable and most helpful at all times This also applied to the after sales follow up.

I have been with John Grose in Woodbridge for a long time changing my cars every 2-3 years. I always find the team very friendly and and ever so helpful. I have exchanged my Focus for new Puma this month and Ryan made my buying experience very pleasent one as always, everything went so smooth. Ryan made everything as easy as possible, very flexible with dates, great communication throughout, extremely helpful, very chatty and treated me like friend. Ryan done the handover and he took his time to help me to learn and understand my new car, he also allowed me to ask any questions and answerred them with a great knowledge. I always find Ryan very approachable, helpful and supportive and what I am always greatful for is that the customer care with Ryan does not finish when you buy the car, it continues throughout the contract. I can always call for anything and he finds time for me, nothing is ever too much. I will most definitely recommend the garage in Woodbridge to my friends and colleagues as I find the service exellent. Anna W

Really attentive, perfect customer service. Reacted quickly to my needs to ensure everything with the transaction went smoothly with the document preparation and on the pick up day. Really appreciate the time taken to make the car buying experince a great one.

We've just purchased another car from John Grose. We had such a good buying experience with Luca last year that we decided to contact him again this year when we needed a second car. Would definitely buy from John Grose again.

Good communication from Alex, the salesman.

ordered a kia stonic ( well 2 and a sportage) with Matthew. Matthew was chatty helpful and for sure a great help with my 3 teenagers who have been in and out showing fsmily the csr of there choice ( which must have driven Matthew mad cause it did me). Matthew has kept us informed with everything from order to delivery and when the other 2 cars are coming. he did hand over of 1 car this week perfect in every way even with my crap tech knowledge. am looking forward to collecting the next 2 car within the next month. with all of Matthews help we have defo made the correct choice. he is a complete credit to you and if anyone needs a recommendation I would highly recommend John Grose and Matthew for sure ..... the only downside is Matthews commitment to Southend United but we can't have it all ....ha ha

We had a great experience Matthew was brilliant he knew everything about the car polite well mannered thank u to Matthew

My wife ordered a new Kia Stonic from Matthew at the Lowestoft branch. Matthew was extremely helpful, very chatty and treated us like friends. He kept us informed of the progress. After the wait for the car to be built and shipped, we got the call to come and collect it (yay) Again Matthew done the hand over, he took his time to help us learn and understand my wife's new car, allowed questions to be asked, and answered them with a great deal of knowledge. We will most definitely be using John Grose Lowestoft again when we change the car in three years time. Matthew made our experience a very pleasant one at John Grose Lowestoft, and he is a real credit to the company, WELL DONE Matt, and many thanks Sonia & Clive.

Was told delivery 2 weeks from order but got it in June. Apart from that James naylor looked after us with good service

After sales care and ongoing contact with the John Grose Team has been exceptional. Thank you.

Excellent service from Matt for our new Puma. Travelled 100 miles to pick up the car as John Grose are so much better than our local Ford main dealers and worth the extra journey. All went smoothly from order to collection. 6 stars for Matt, a credit to the company.

Just picked up my 4th car from John Grose all the way from Birmingham. Its worth the 3 hour drive as the service was brilliant once again from James Honeywood. I'm also very happy with the Focus estate st line x.

My purchase for my new car went really well, the salesman was friendly, polite & always listened to me & solved any questions I asked about the sale or new controls or features new to me on the car

The Face to Face relationship

Very friendly and helpful, good information given about vehicle and options, nice to be able to take car for test drive with no sales person, all in all a great experience, thanks mat at Lowestoft

Very satisfied with the customer experience provided by James and team. Vehicle delivered long distance without a hitch. Correspondence & process all online. Excellent service, support and value.

I bought a used Kia Ceed from John Grose Lowestoft and dealt with their sales rep, Gary Day. It was an absolute pleasure from start to finish. Their customer service is excellent, not just from Gary but from the other members of the team. Even though I was buying a used car, I got the same level of service a new car buyer would receive which is rare these days I feel. From the moment I walked in the door to when I left, I felt looked after. They are kind and attentive and do not hard sell, which to me was important. Customer Service is important to me and I was very pleased with the level of service I received whilst at John Grose, Lowestoft. You can buy with confidence.

I was welcomed and offered a drink when I arrived. The salesman was very attentive and was able to answer all my questions. He was extremely enthusiastic about the vehicle and was calm and helpful during the test drive. He followed up my visit with a courtesy call asking if I had more questions