Ford Rental at John Grose
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Rude Member of staff at woodbridge
I went into the woodbridge branch to get a part for my transit van but was unsure what part i needed so a man came out and i showed him where the part was on my van and he looked it up on the computer and showed me the one its was so i ordered it and paid for it. I picked it up 2 days later and took it home and after checking realised it was the wrong part so took it back for a refund. The blonde lady on reception informed me that they dont give refunds and when i explained that the mechanic told me which part i needed she then went onto say you agreed to it so you wont be getting a refund. She is a very rude person and should not be in front of the customer, I will not be going back to the woodbridge branch while she is working there.