Ford Rental at John Grose Reviews

I recently had the pleasure of purchasing a new car, and I cannot emphasize enough the exceptional service I received from Charlie Johnson. From the moment I stepped into the dealership, Charlie made me feel welcomed and valued. His knowledge of the vehicles was impressive, and he took the time to understand my needs and preferences, ensuring that I found the perfect car for me. What truly set Charlie apart was his dedication to providing a world-class level of service. He was patient and attentive, answering all my questions thoroughly and never making me feel rushed. His enthusiasm for the cars was contagious, and he went above and beyond to make the buying process enjoyable. Charlie also made the financial aspect clear and straightforward, helping me navigate through options without any pressure. He genuinely cared about ensuring I was comfortable with my decisions. Even after the sale was completed, he followed up to ensure I was satisfied with my purchase and offered assistance if I had any questions. Overall, Charlie Johnson exemplifies what it means to provide outstanding customer service. His professionalism, friendliness, and commitment to his clients truly made my car-buying experience memorable. I would highly recommend him to anyone in the market for a new vehicle!

I have dealt with John Grose Ipswich for approximately 30 years and have always had a great experience with every salesman I have met in this time. James Honeywood has dealt with my purchases for about the last 5 vehicles and I have always felt that he is genuinely looking after my best interests. I have been with James from the start of his career with John Grose when he was training under Richard Carter who was also a great friend and a great mentor to James who is always polite and welcoming who my Wife and I see as a friend we have always felt that he is honest and open and considerate of our needs and I would always recommend John Grose and James to my friends if they need a new car.

My partner and I decided to buy the Ford Puma but were unsure which model to buy. James Honeywood was extremely helpful with his advice and looked after us step by step with the process and keeping us up to date with delivery of the car. Nicola

Great service received by James honeywood and Matthew Wright.

Another great new Puma from the John Grose team. Many thanks to all of the very kind people at the dealership and in particular the sales executive Terry Harvey who arranged such a smooth buying process for us. As we live a distance away Terry kindly sent us a video tour of our new car which was brilliant and saved us quite a journey to see it in person, thank you Terry.

From start to finish helpful considerate

The sales staff are very attentive, thorough, and respectful and patient. The buying experience was a good one.

We have recently brought the new Ford Kuga from Matt at John Grose at Lowestoft. We cannot recommend or rate Matt or John Grose high enough. He made the process so easy, enjoyable and stress free. Communication throughout has been fantastic and the team at John Grose have also been amazing when Matt hasn't been about to answer any questions we had. This is the second car purchased from John Grose and they always provide an outstanding service with especially fantastic hot chocolate! Will definitely be using them again in the future! Thank you again Matt!

The salesman, Gary, was professional, helpful and polite. He made the worry of purchasing a car easy. He addressed all my concerns and went out of his way to accommodate my needs. I shall certainly use this dealership in the future.

I had an amazing experience purchasing my new car with John Grose in Lowestoft. I was looked after by Alex Farrington, who couldn’t have been more helpful and knowledgeable. No question or query was too small, and I felt supported throughout the whole process. From the initial phone call to the day of delivery, Alex and his team were brilliant. Thank you!

Fantastic service from test drive and follow through on to receiving my new Mach e from Matthew. That he was a Southend supporter was a bonus. Thank you I’m loving my new car.

Friendly staff - good knowledge of the vehicle. Made purchasing a car easy .

Very good and efficency service

Adam Hills has been our contact during this transition. He seemed to understand what was missing with the new car. I appreciate his sense of humour - 5-star service! I like him. He laughs at my jokes! 5* service

Very warm and welcoming, not pushy, very up to date with every aspect of the car I purchased without looking up on a computer, its nice to talk to someone that knows what he is selling, the person I spoke to was polite, professional and friendly. I would definitely recommend them. I will be using them again. Ps. The hot chocolate is fab 👌

Very helpful options on purchase on what I wanted after sales is good

Stuart Morgan at Ford John Grose has consistently provided exceptional service, and our recent experience was no different. From the moment we engaged with Stuart, he impressed us with his friendly approach, attention to detail, and commitment to understanding our specific needs. He went above and beyond to source the perfect model for us, ensuring that it exceeded all our expectations. Stuart’s dedication to delivering outstanding customer service is truly commendable. He made the entire process smooth and enjoyable, from initial inquiry to the moment we drove away with our new vehicle. It’s no wonder we have chosen to upgrade with him three times in a row! Stuart is not just a customer-facing representative—he’s a leader in his field. His hard work, detailed approach, and unwavering commitment to his clients make him an invaluable asset to Ford John Grose. We highly recommend Stuart to anyone looking for a positive and seamless car-buying experience. Thank you Stuart!

Martin Abbott sales manager of john grose will lie Customer service will not help Never buy from john grose

The Purchase of my Ford Car could not have been easier .I was well looked after by David who kept me informed throughout the process . Top Marks .

John Grose Lowestoft. My wife and I have bought our 2nd new car recently. All of the staff are helpful, courteous and friendly. Nothing is too much trouble to deal with. They are a credit to the company. The Ford Focus is superb, we love it. Cheers you lot. Graham and Anne Pritchard.