Very disappointed with the wash…
Very disappointed with the wash experience, half the machines weren't working so they are relying on a pre-wash before you enter the car wash. My wheels didn't get washed at all. £8.50 down the drain. Thanks.

10 months ago
Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .
Very disappointed with the wash experience, half the machines weren't working so they are relying on a pre-wash before you enter the car wash. My wheels didn't get washed at all. £8.50 down the drain. Thanks.
Went in for first time with my new car which had for 4months to come out check the car it was still partially dirty and then to notice some paint work was marked and bottom of sideskirts has been damage due to the track where the wheels go in and uneven ground then tell the person who works there to say it was our machine/wash that hasnt done that to the car and it's old never again
Das war’s wohl mit Gut, Sauber und Fair! War gestern nach 2 Wochen wieder da, bin immer gerne hin, ich war immer zufrieden, freundliches Personal, immer gerne Trinkgeld Gute manuelle Vorreinigung per Hochdruck-Lanze und Waschbesen, und gute End-Reinigung durch die Waschstraße Jetzt aber, auch bei den zwei hochpreisigen Programmen, die ich immer benutze, ist wohl nur noch ein "Abspülen" per Hochdruck-Lanze inclusive..., keine gute schmutzlösende Vorreinigung mehr... dafür jetzt ein Schild "Vorreinigung für 3 Euro, gegen Salz, Vogelkot, Moos, Fliegenschmutz usw. " Also für >18 Euro wohl jetzt keine schmutzlösende Vorreinigung mehr, nur gegen Aufpreis für 3 Euro, für alle Programme...super! So war leider auch dann das Waschergebnis.., Scheiben und Autofläche mit grauen Schleier, Schlieren und Flecken... und das für 22 Euro!!!! Das kann doch nicht Euer ernst sein!!! Das kann jede gute Waschanlage bei der Tanke auch, und ist viel billiger! Jetzt 25 Euro (22+3) zu berappen sehe ich nicht ein, um ein normales sauberes gewohntes Ergebnis zu erhalten… Schade… Werde wohl jetzt bei My Wash in Lorscher Str. oder bei Mr. Wash Mannheim gehen müssen, da stimmt dann die Professionalität und die Wasch-Qualität für den höheren Preis! Oder halt dann bei Aral-Tanke für 15 Euro..
RUBBISH… What are they doing introducing an App system for a car wash. What about the hundreds of people that are passing through etc..? As if you can be bothered downloading Apps for a car wash…!!!! We will take our business elsewhere loads of other car washes in the area..!!!!
Kurze Wartezeiten, freundliches Personal und ordentliche Vorwäsche, mein Highlight CreamicXTR
Paid £43 and came away with a car that still had bird poo all over it, crumbs in door pockets, debris under seats, debris in seams of seats, oh and bits of the blue brushes used firmly wedged in the crevices of my headlights which will have to be removed to get it out. Absolutely zero attention to detail from this car wash, don't waste your money.
I bought their wash coupon from their app which was supposed to be valid for 30 days. When I visited their Reading branch, it was closed for maintenance. Asked a member there about the coupon and they said it can be extended. Visited the branch multiple times but it remained closed for 3+ weeks. My coupon was expired. Emailed them about the situation, it's been over a month and never got a reply. Absolute scam
Worst day ever doing a car wash. I went for a diamond wash and my car went out with dirt from the conveyor. The hoover did not work at all when i tried to hoover inside my car. Waste of money and time. NEVER AGAIN!!!
The very best from my friend who works here.
Paid for the triple foam and there was nothing but just water in the tubes. Rude staff my car came out dirtier than when it went in.
This is the car wash in stoke on trent at park hall road and anchor Rd been refused to have my car washed because I didnt have the cash very rude kurdish guy told me that his boss doesn't pay him enough I have to pay cash so he can keep the money himself very angry behaviour I thought he was going spit on me won't go there again
Die Leute die da arbeiten ziehen alle ein langes Gesicht. Sehr unhöflich wenn der der kassiert zu deinem Auto läuft und sagt was guckst du so neben den Kindern auf Stress aus ist. Die wachstraße leuchtet geöffnet und die wollen 15 min vor Schluss keinen mehr rein lassen.
Rude as hell new Asian guy started working at the Eaton Socon car wash, wearing glasses and a beard aggressively demanded a tip when I paid. I usually tip the regular guy who is polite and has worked there for a long time. I will not use this car wash again until he has been sacked!
This is a review for Belgium - it seems that there is a general bad impression about Imo Car wash in the UK - same in Belgium! The app does not update the washes, the workers are simply not bothered. The Eco wash is simply ridiculous - water only - why would it even be an option?.. I can leave my car in the rain for free. Simply terrible quality and service!
Very disappointed, disrespectful staff on Braintree branch who was rude and clueless regards to one of their vacuum which have charged me but not working properly and no sign saying that do not use it or get it sorted rather then being rude. Very disrespectful staff
I went here to get my car cleaned paid £19 for top tier clean at 9.10am asked if its been busy today for them to reply I'm the 2nd in and come out of car wash dirty and scratches over the bonnet and above drivers wheel. Spoke to staff who was now aggressive and they filled a incident form and tried writing I arrived at 11.20am which my bank payment says 9.07am and then said 30 cars have gone through today even though same attendant said I was 2nd in today. So lying to cover their back. I tried ringing them and head office and no reply. They need to make right for what they have done. 14-03-2025 at 9.07am
Freundlicher Mitarbeiter. Er hat sich sehr um unser Auto bemüht und sehr gute Arbeit an Felgen und mit der Vorwäsche gemacht.
Fantastic finish - even tho I went for the most basic wash, at the Taunton (Hankridge Park) site. £6 for a spotless clean. The staff guy was patient with my slowness in getting the car ready to roll. I didn’t realise you had to put the vehicle in neutral with brakes off. A rolling car wash. A first for me. Will def use again. Very impressed with great result.
Ich war heute in der Wasch-Strasse zur Innen -und Außenreinigung. Die Mitarbeiter waren sehr nett und zuvorkommend und fuhren mein Auto auch durch die Waschstraße weil ich damit Probleme habe. Auch behandelten sie mich nicht überheblich, was ich oftmals als Frau erlebte. Das Auto war sehr gut gereinigt. Und…..in dem kleinen Bistro nebenan bekam ich sogar kostenlos einen Tee.
Auto auf der gesamten Fahrer Seite zerkratzt. In halbkreisiger Form!!! Waschanlage schiebt die Schuld natürlich anderen in die Schuhe aber an ihrer Schrott Anlage liegt es natürlich nicht! Das sind absolute Betrüger für den Preis deswegen geht lieber alle weiterhin zu Mr. Wash! Komischerweise sind mehrere Beschwerden in gleicher Form bei Google drin und auch die gleiche Seite ist bei anderen beschädigt. Ich werde jetzt mit einem Anwalt dagegen vorgehen und zukünftig jeden von dieser Schrott Marke abraten da es absolute Betrüger sind!
Based on analysis of 307 reviews rated 1-2 stars for IMO Car Wash
“Very disappointed with IMO Car Wash”
“Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab”
“Today I went to get my car washed and valeted”
“His immediate response was dismissive and rude—claiming IMO does not offer discounts and suggesting I “go to a superm...”
“I regret using IMO Car Wash”
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IMO Car Wash is a leading provider of automatic car wash services, operating over 280 locations across the UK and several countries in Europe, including Australia, France, and Germany. The company specializes in drive-through car wash solutions that prioritize quality, speed, and value for money. Customers can easily locate their nearest IMO Car Wash facility through the company's website, which enhances convenience for individuals seeking quick and efficient car cleaning services. The target market for IMO Car Wash includes vehicle owners who require regular maintenance and cleaning for their cars but prefer a fast and automated service. By offering a unique washing system, IMO Car Wash aims to meet the needs of busy consumers looking for reliable and effective car washing options, all while ensuring a hassle-free experience.
IMO Car Wash receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers praise the friendly staff and the quality of the wash, noting that the service is often "super freundlich" and the car wash itself is effective, many others report disappointing experiences. Common complaints include inadequate cleaning, with cars often leaving the wash still dirty or with visible stains, and issues with outdated equipment that fails to remove tough residues like insect remains. Additionally, customers express frustration over poor service, including a lack of communication about available options and unexpected fees. Overall, while there are positive experiences highlighted, the majority of reviews indicate significant room for improvement in both service quality and customer satisfaction.
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