Over a year ago
Quick response, fast delivery. Professional support
Over a year ago
Metalcraft was always very helpful and friendly with every correspondence
Over a year ago
The customer service is always excellent. The products are fine quality and turnaround time on our order is quick.
Over a year ago
Fast and friendly customer service. Thank you!
I love everything about my experience. When I send my orders, if there is any question on their end of what I what want, they ask.
This is my first time working with Metalcraft and the experience went very well. The communication of my needs, validating the requirements, timely and thorough responses as well as timely shipping are very much appreciated. Details are important for my requirements and I am satisfied with the level of communication they provided to ensure I am purchasing quality material.
I called with limited information to reorder supplies and the representative was very helpful. She researched and helped me get the correct items. I really appreciate all of her effort as I am new and had no paperwork from our previous order.
I had extremely tight timelines and the Metalcraft team did not put my schedule at risk with bureaucracy and unnecessary delays. They worked harder to ensure exceptional product and delivery quality than my own team did! I have recommended their products to others and will continue to use Metalcraft going forward!
The rep was unable to interpret a technical drawing even though I supplied details and answered questions. Several days later, still no quote.
Process is quick and easy.
Labels created and delivered in a timely manner! Tonya Ristau was a pleasure to work with.
Very Professional
The ordering process has a quick turnaround.
The customer Service was wonderful!
Ordering was easy and efficient! The time it took to arrive at my facility was pretty quick given the time it takes to make the tags. I really like Metalcraft and will utilize their services again!
Dawn Siefken was great and made the entire process a breeze, quick to respond and quick delivery time.
They got my order out quicker than the expected turn time.
Shipped 2 days earlier than forecast. Customer support answers the phone on 1 ring. Get to speak with a real human immediately instead of an AI robot which I hate. Staff is helpful kind and professional. Thank You Beth, Shari, Toya and All who have helped process my orders!!!
customer service
great customer service
Sales representative took the time to ensure that product enquired about was the one received and to customer's satisfaction. Product received was also very high quality and as expected.
I volunteered to do the first test order for the Department of States new contract. "terrym" was amazing as we worked through the ordering and billing. We received our barcodes and are ready to send out the instructions to the Embassy's.
I have used Metalcraft for work multiple times and the response time and assistance is phenomenal. Would recommend highly!
VERY EASY ORDERING PROCESS, AND THE ORDER COMES QUICKLY, NO COMPLAINTS. WE HAVE USED METAL CRAFT FOR MANY, MANY YEARS.
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Metalcraft, Inc. specializes in the design and manufacturing of asset tags and RFID labels that enhance tracking and resource management for businesses across various industries. The company's products are engineered to provide durable and reliable performance, ensuring that asset tracking systems operate effectively even in challenging environments. Metalcraft's offerings include RFID asset tags, barcode labels, and metal asset tags, all tailored to meet the diverse needs of organizations looking to improve inventory control and asset visibility. The primary customers of Metalcraft, Inc. include businesses that require robust solutions for asset tracking, such as manufacturers, logistics providers, and organizations involved in resource management. By providing high-quality tracking solutions, Metalcraft enables its clients to maintain operational efficiency and security over their critical assets. Through its commitment to performance and reliability, the company aims to deliver effective identification tools that support various applications, including access control and tool tracking.
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Reviewers consistently report positive experiences with Metalcraft, Inc.. Customers often highlight service, great, customer, order. A minority mention drawbacks around labels, rep unable, rep unable interpret, unable. Overall sentiment is strongly positive with an average rating of 4.9 stars across 257 reviews.
