10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
This company seems to think that to reply to a complaint within two days is acceptable. When one is left with no telephone over an extended period, coupled with other factors, it really beggars belief.
I moved house in March 2024, already overwhelmed with the changes in my life. At only six weeks pregnant and still trying to find my footing, I simply didn’t have the energy for endless discussions. Home Telecoms badgered me relentlessly until I gave in and finalised the arrangements with them, just seeking some peace of mind. From the moment their service was installed, it has been nothing short of a disaster—a perpetual cycle of frustration. The network issues began immediately, with countless calls back and forth that led absolutely nowhere. Days would pass—entire 24-hour stretches without any connection—while they remained indifferent and utterly unhelpful. They hardly ever answer their phones, as if their customers’ problems aren’t worth their time. It feels as though their sole purpose is to leave their customers stranded, abandoned, and livid. Home Telecoms is, by far, the most dreadful network I’ve ever dealt with in my life. For over a year now, I’ve endured this agony, trapped in a relentless loop of outages, incompetence, and sheer neglect. It’s been nothing short of torment, with each day feeling worse than the last. Now, thankfully, I’ve found another provider, and my ordeal with Home Telecoms will finally come to an end on the 25th. However, even as I await that day, they’ve sunk to new lows—since informing them of my departure, my network has completely vanished. I’m writing this review on my mobile internet, seething with anger, pain, and regret for ever trusting them. Account Number: 214572 February Invoice No. 004590392 Mrs Mary Kwakpovw********* 07823933******
Sarah again was friendly and talked us through to get my Dad back on the phone. Great service once again. Thank you
Simeon was incredibly helpful and explained things well. Really good customer service!
The guy was very good but I have only just received your emails as I don’t have the internet until you put it in, he was very efficient and I am very pleased and looking forward to getting the internet on the 2nd April
I had no internet access following a house move. Liam's voice was clear, he was patient and didn't rush me and he gave me clear and easy to understand instructions. Unfortunately we couldn't resolve the issue and I need to move my router and connect to my pc with an ethernet cable, but hopefully this will then resolve my lack of internet access. He also explained that it takes a few days for my existing landline number to transfer over.
We contacted them for a problem we were experiencing and they were extremely helpful. They suggested an alternative we could evaluate to the existing contract and this is going to solve our problem and have a better deal. Very satisfied. The person I spoke to was very professional and gave me the information I needed.
The lady I spoke to was extremely helpful and I also like the fact the call centre is in England
Jay Brown was great , helpful, explained everything and was very happy with the service provided.
No long waiting time for the call. Customer advisor was very knowledgeable about the service they are providing.He explained me everything very clearly and politely and answered my all the questions.
My experience was really nice. I spoke with harry, he was very welcoming and friendly. Thanks once again.
Jordan was the chap who helped me out and very helpful he was too in making things very transparent and understandable
I was called back when the phoneline suddenly cut out. I spoke to a very efficient and helpful man who helped me chose the right broadband for me. It was a delight to speak to him.
Excellent service
I truly received the best customers service today, the lad was efficient, curtious, and very informative. And he sounded happy. I'd recommend this company solely, because Kebbris was a great Representative and did a wonderfull job in customer services.
Ryan D is really nice and helpful. He understood the problem I mentioned with my contract, solved the it very quickly. His voice and expression are really clear and polite.
Jordan was extremely friendly and patient. I really appreciated their excellent service.
This morning, I spoke with Vivin Shah, a customer representative at Home Telecom, intending to cancel my contract. With over 10 years of experience in sales and public relations, I’ve rarely encountered someone with such empathy, calmness, and product knowledge. Vivin's professionalism convinced me to reconsider and renew my contract for another 24 months. In the art of sales, I call this a win-win negotiation. Our 51-minute conversation transitioned from professional to relatable personal experiences, leading me to suggest, “Vivin, you should start a master class on sales.” He gave me ample time to think, patiently addressed my concerns, and provided accurate information when needed. His approach exemplifies outstanding customer service.
Where do I start... Just because they have good reviews (god knows how), doesn't mean the wifi service they provide is good. As a young couple who moved into their first property, they force terrible service and false promises down your throat. It's extremely overpriced for the quality of wifi, which is clear as the day is long. This all started when I was informed that the engineer to connect the service did not require access to the property. Behold, I get a call from the engineer requesting access when at I was at work. I was fined £120 plus VAT. I had submitted formal complaints and FOI requests none of which were addressed promptly. FYI - there is no formal complaints procedure. I ended up settling for a £70 credit to the account which was regrettable, as I had put a claim in with the Ombudsman and small claims court for full costs and reimbursement. Ended up moving back home as I did not have Wifi for the first couple of months after signing my tenancy agreement. It seems that people with capacity and care in the world have the decency to write honest reviews and this is clear in the number of 1* reviews. Regrettably, I was bullied into this service so avoid it! If I had known this prior, I would have been better off not having any wifi for the first 2 months or living at home for this time (which I did!). There are much better providers PS. They also charge you £50 if you do not return the router once your contract is up (which you have to cancel your self otherwise it is a monthly rolling contract at a higher price) They did not contact me, as promised, once I was coming up to my end date. They also expect you to arrange a pre-paid delivery bag if you do not contact them within 48 hrs requesting this (this is in small font so read carefully)
I phoned regarding an issue with my wifi. I did not have to wait very long to speak with someone to discuss my problem which was great. I spoke with Liam who was extremely helpful in resolving my issue. He explained everything clearly and was very friendly to talk to.
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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