Mia was really helpful getting me…
Mia was really helpful getting me connected today. Help me choose the correct package for me and not what benefits them financially like most do

10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
Mia was really helpful getting me connected today. Help me choose the correct package for me and not what benefits them financially like most do
Brannon was great - polite, friendly, made everything really clear and easy to understand. Quick and simple set up.
Reece was very helpful! Moved from Peterborough to Northern Ireland. Reece connected us back online with ease!
Amazing service!
Fast and reliable support team, no hassle and walked me through everything and got me properly set up in minutes and answered all my questions swiftly and efficiently, many thanks to Reece for the support 5* all day everyday
My experience has been great, very good customer service,and Thank you to Vivian the customer service lady that gave me a call, and for giving me a very good deal and i just extended my contract for another 2 years..
Jay Brown sorted my new home bill within some few minutes and I was granted discount, I will recommend home telecom to everyone, it is very affordable, reliable and super fast.
I had an exceptionally friendly, helpful& efficient service from Ryan D. He also saved me money!! Thank you Home Telecom! From Claire Jiggins.
Will was very kind and helpful. Explained plans well, answered all my questions & made everything perfectly clear. All done with friendliness & humour. Communicated well and open to suggestions
Panna at Home Telecom was superb! Calmly and professionally sorted my issue. Couldn’t be happier
I would recommend this service a million times over. Customer care goes above any beyond expectations, they truly care for you and your welfare and are not just trying to grab your wallet. Time efficiency it’s top notch. They keep to promises they make to you AND THEY ACTUALLY CALL YOU BACK WITH SOLUTIONS!!!!
Brannnan was awsome really helped me settle get service
I forgot her name but she was lovely!!!!!!!! Very helpful
J.Brown was very helpful. Great customer service ✅
Jay Brown was brilliant and very helpful to get the costs down.
Cal was very patient and painstaking with his explanations. It's very impressive.
Moving is always stressful and I found my dealings with Home Telecom was seamless and straightforward. Very efficient service!
Your operative, Julie, was very helpful, answered all my questions & made everything perfectly clear. All done with friendliness & humour. A great person to deal with.
Thanks to will am all sorted made my day highly recommended 5 star
Jordan was amazing Very helpful, thank you so much!
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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