Home Telecom
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Reflecting on a Difficult Year with Home Telecoms
I moved house in March 2024, already overwhelmed with the changes in my life. At only six weeks pregnant and still trying to find my footing, I simply didn’t have the energy for endless discussions. Home Telecoms badgered me relentlessly until I gave in and finalised the arrangements with them, just seeking some peace of mind. From the moment their service was installed, it has been nothing short of a disaster—a perpetual cycle of frustration. The network issues began immediately, with countless calls back and forth that led absolutely nowhere. Days would pass—entire 24-hour stretches without any connection—while they remained indifferent and utterly unhelpful. They hardly ever answer their phones, as if their customers’ problems aren’t worth their time. It feels as though their sole purpose is to leave their customers stranded, abandoned, and livid. Home Telecoms is, by far, the most dreadful network I’ve ever dealt with in my life. For over a year now, I’ve endured this agony, trapped in a relentless loop of outages, incompetence, and sheer neglect. It’s been nothing short of torment, with each day feeling worse than the last. Now, thankfully, I’ve found another provider, and my ordeal with Home Telecoms will finally come to an end on the 25th. However, even as I await that day, they’ve sunk to new lows—since informing them of my departure, my network has completely vanished. I’m writing this review on my mobile internet, seething with anger, pain, and regret for ever trusting them. Account Number: 214572 February Invoice No. 004590392 Mrs Mary Kwakpovw********* 07823933******