Home Telecom
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AVOID
Where do I start... Just because they have good reviews (god knows how), doesn't mean the wifi service they provide is good. As a young couple who moved into their first property, they force terrible service and false promises down your throat. It's extremely overpriced for the quality of wifi, which is clear as the day is long. This all started when I was informed that the engineer to connect the service did not require access to the property. Behold, I get a call from the engineer requesting access when at I was at work. I was fined £120 plus VAT. I had submitted formal complaints and FOI requests none of which were addressed promptly. FYI - there is no formal complaints procedure. I ended up settling for a £70 credit to the account which was regrettable, as I had put a claim in with the Ombudsman and small claims court for full costs and reimbursement. Ended up moving back home as I did not have Wifi for the first couple of months after signing my tenancy agreement. It seems that people with capacity and care in the world have the decency to write honest reviews and this is clear in the number of 1* reviews. Regrettably, I was bullied into this service so avoid it! If I had known this prior, I would have been better off not having any wifi for the first 2 months or living at home for this time (which I did!). There are much better providers PS. They also charge you £50 if you do not return the router once your contract is up (which you have to cancel your self otherwise it is a monthly rolling contract at a higher price) They did not contact me, as promised, once I was coming up to my end date. They also expect you to arrange a pre-paid delivery bag if you do not contact them within 48 hrs requesting this (this is in small font so read carefully)