Home Telecom
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The Art of Sales by Vivin Francis Shah
This morning, I spoke with Vivin Shah, a customer representative at Home Telecom, intending to cancel my contract. With over 10 years of experience in sales and public relations, I’ve rarely encountered someone with such empathy, calmness, and product knowledge. Vivin's professionalism convinced me to reconsider and renew my contract for another 24 months. In the art of sales, I call this a win-win negotiation. Our 51-minute conversation transitioned from professional to relatable personal experiences, leading me to suggest, “Vivin, you should start a master class on sales.” He gave me ample time to think, patiently addressed my concerns, and provided accurate information when needed. His approach exemplifies outstanding customer service.