Home Telecom Reviews

Very helpful, spoke to Jay Brown and he made the process very easy.

The WiFi serviced were ok- did not have any problems while I was their customer, which is why this is not a 1 star review. The problems started when I tried to end my connection as I was moving home. Despite calling, emailing, and talking to their customer service on chat, they still haven't been able to end my connection and send me monthly bills. Unprofessional and shady AF

Jordan was great. Dead helpful and the exact type of person you’d want helping in a situation like this.

your staff member was very helpful, friendly and professional

I had the pleasure of speaking with Raj Govind regarding my broadband and electricity setup, and I couldn't be happier with the experience. From the moment the call began, Raj was incredibly patient, kind, and understanding, taking the time to carefully listen to all my concerns without rushing the conversation. What stood out the most was his genuine willingness to address my queries directly and provide clear, relevant information rather than giving generic responses. He ensured that every aspect of my concerns was acknowledged and resolved in the most professional and efficient manner possible.

Friendly and helpful operator

Brannon was great, he explained things very well and helped set things up for my move. Great customer service.

Jordan made the whole process really lovely and simple. He walked me through each step to ensure I understood the services, with patience. An amazing service which made the moving process so easy!! Thanks so much!!

Fantastic service! I spoke to a gentleman called will and he was incredibly helpful and guided me through every step of the process and was very well informed. I’d not heard of this service before and my first experience was absolutely brilliant. Completely recommend!

I spoke to Sarah this morning for help to connect my landline phone to the router. Despite difficulties, she was most helpful and efficient. Very good experience.

Jordan made the whole process really easy. Talked through everything to ensure I understood, and all the options available to me. An excellent service which makes the moving process so much easier.

Ryan made the experience understandably easy, Thank you for the stress free experience. Leon

I would like to cancel my plan since I am still in the cooling-off period; however, I have not received any response. I have spent a lot of time trying to reach out by calling 01403216133 and 03333440630, but no one answers the calls. When someone does pick up, my call is transferred, and I receive no response thereafter.

Will was very helpful today. Would highly recommend!

Had some trouble getting my WiFi order complete when it was supposed to be live from 4th March. Both Sam and Michael in the orders team were very helpful and sorted out my issue quickly between them and even advised where I can go to buy a new master socket faceplate Wonderful experience!

Nice people, good service. Awesome!

After a very stressful time and not knowing what to do without any internet. Being greeted on the phone by Sarah was such a relief. What probably seemed a simple task to her was something I would have felt very daunted by if it wasn't for her exceptional explaining skills patient and understanding. Nothing was too much of a bother and she never made me feel rushed even going that one step further and helping me set up my TV. Thank you Sarah you helped a lot going the extra mile for me today.

So originally I went with a company called "Openfibre" at 999mbps via MS3 in Hull around October 2024. We received excellent broadband service and all was going well until... Hometelecom brought some accounts from Openfibre around Nov/Dec 2024 which unfortunately included my account. I was automatically enrolled into Hometelecom accounts. Now this is where the problems started. First of all the started overcharging me for the original service I had agreed too as per the contract agreement. Secondly the broadband service kept dropping with speeds only hitting around 100mbps even at none peak times. TV streaming was becoming unbearable to watch at times and gaming was continuously glitching. Thirdly their customer service is very poor indeed - after ringing up and emailing with my concerns of the above they (Hometelecom) promised they would sort it. To which at first they did and received a refund for the overcharging. Fast forward to now (a month) and yet again I'm experiencing the exact issues as mentioned about. **Update - Have now since spoken to Hometelecom and a plan has been put in to place. They've gained a star, I'll update again when the plan comes in to affect if the problems are resolved.