I originally had high speed broadband speed via NoOne Internet, who were brilliant... However, they got bought out by Home Telecom, who now supply the service. This is a summary of what's happened this past week...
Last Friday at a few minutes past 8 in the evening (notably after the customer service team had finished for the day), I received an email from the Home Telecom billing team telling me that my payment was overdue, despite me having a monthly direct debit set up to send the payment a week or so earlier. I checked with my bank who confirmed the payment had been sent and received. This email from Home Telecom threatened an extra £20 late payment surcharge and also threatened disconnection if payment wasn't forthcoming within 48 hours (ie, 8pm on Sunday).
I quickly sent an email off by return on Friday with details of the payment that had been made, and yesterday (6 days later!) received a short email from the customer services team confirming that they had indeed received the payment, and that the next payment would not be due until the end of this month... "Thank heavens, that'll be the end of the problem, surely" I thought.
Well, it seems I was wrong... This evening, again after hours (making it impossible for me to easily rectify the issue), I've received yet another email from their billing team telling me I've not paid them again! What an absolute shambles of a billing system they must have, it's causing grief and anxiety which I don't need, my daughter is preparing for her GCSE exams and needs the internet for research and revision, and again I'm threatened with disconnection! Seriously, what on earth is going on?!
I try not to leave negative reviews, but honestly, when a company mishandles their accounts like this, what other option is there?
++ EDIT ++
Well, one week on and guess what? ANOTHER DEMAND FOR PAYMENT!!! This is ridiculous. Sort it out, for goodness' sakes.
