Home Telecom Reviews

Liam was great, knew the issue and in moments fixed it

Excellent use for 12 years

9 May: Updating this review from 5 stars to 1 star because after I moved in, I find out I have two broadband now… I was advised by Jay that the broadband he registered for me is the one provided by the building, but it is not, I confirmed with him again and again in the call, but he mislead me, now I have 2 broadband, it is extremely difficult to contact LettingHub to resolve the issue! Due to your representative’s misleading information, I am now facing an unfair demand of a 24-month cancellation fee from Home Telecom. I hold The Letting Hub responsible for the miscommunication and financial loss, and I am requesting that you resolve this with the provider or cover the cost if Home Telecom refuses to cancel. ———————————— I recently received assistance from Jay Brown while setting up my home broadband, and I couldn't be more pleased with the service. He provided clear guidance and a helpful utilities guide that made the process much easier. Jay was professional and, ensuring I had everything I needed. Thank you for the excellent service!

Jay Brown helped me promptly. Great service.

Had a boardband service 40mmbs/sec for 28£. Tried to contact the company using the helpline to request a speed increase. Each time even after waiting in the line for more than 20-30 mins the call gets dropped. Finally got tried of it and decided to change the boardband provider. After disconnection the mail bag to return the router didn't arrive for two weeks. Tried several times to contact the customer service it is none existing. Finally the mail bag arrived more than two weeks after the dissconnection had taken place. I immediately mail the router, but today I received the email stating that they will be charging for the router. and even though close to one month has passed I am yet to receive the final bill. Customer service is so poor that I really regret getting the service from this company.

Grant in the retentions team was amazing. I was ready to leave & go to a different company, he listened to the issues i had & could do nothing but come up with solutions until i was happy, so happy indeed i signed up for another 24 month contract. What a legend this guy is for the company, just goes to show that if you talk to your original supplier before you jump ship that things can be so much better.

He was a good listener and directed me through every steps until my router started working.

The utility expert(Brandon) was clear and helpful. Answered all my questions clearly and helped me set up my utility with ease. A big thumbs up to him.

Very easy process well explained

Advisor Mo was polite and gave clear information and recommendations on available options.

Very helpful

Not pushy, polite and helpful. Would I recommend? Yes, quietly competitive and have been with them for 8 years. If they wasn't happy I would have switched. Operator was very easy to understand when explaining, polite and relatable.

Easy transfer to new address

The patience that Panna showed was incredible, I didn’t at any point feel under pressure,Panna just stayed very calm and professional, an absolute credit to your company. A lesson in how to conduct a phone call and resolve the issue. In my opinion Panna should be complemented.

The person was polite and explained everything

Lady on the phone was so helpful and process was very straightforward.

Good customer service. And there offers wide range of options to choose from.

Easy to use website,more information will be provided.