Home Telecom
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Absolutely terrible company
UPDATE - 15 May 2025… still no refund despite the comment below from someone at Home Telecom promising it would be dealt with swiftly. Absolutely terrible company - avoid at all costs! I am a former Gigabit customer, and the service was taken over by home telecom. The broadband never worked during the whole time we were with home telecom. Eventually in late February/early March I called to cancel the service. The gentleman on the phone told me that he was sorry about that and would cancel the service immediately. Lo and behold a few days later, the monthly did went out of our account. I called back and was told it would be refunded and it would take 10 days. About a month later, the money was still not in my account so I called again. It was explained to me that the person I had originally spoken with had left the company and the case had not been passed on to anyone else. This seemed a fair explanation and since he promised to move it forward, I left it at that. I received the usual “10 days to process”. I waited the 10 days and called again. This time it was an oversight and I was told that it had been escalated and would be dealt with immediately. I was also given an email address to contact, which I did. On the 17th April I was told that I would be receiving a credit. I emailed back immediately and explained a credit was no good as I was no longer a customer and I had been promised a refund. I then received an email saying I would be refunded and it would take “10 days”. I had not received my refund by 28 April, so called again, again I was told that there had been an error of some sorts and that they would process the refund on the Friday and it would be with quickly, but could take 10 days. Guess what, no refund today so I called again and was told that it was still awaiting some approvals. When I pushed for more information, I was then told that a credit needed adding to my account before a refund could be processed. This has now been done… and guess what… they will only process refunds on a Friday and it will then take “10 days”. I was really cross that nothing was moving forward so asked to speak with either a manager or anyone that could actually get this issue resolved. I was also told that the only way to complain was for me to say I wanted to complain to the person I was talking to (Khimalli) and he would pass it on to the correct department. Not likely seeing as any of the departments are unable to talk to each other. So here I am, no service for months, no refund for the service I did not get, and a completely incompetent company (unless they are unable to afford to refund the £49 promised - which now seems a very low offer given the very awful service). In short DO NOT USE THIS COMPANY!