Home Telecom
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Messy takeover, double payment and unexpected price increases
I was with Cuckoo but Home Telecom took over a year ago. My broadband has been fine throughout, but otherwise the move is very messy. Initially when I called Home Telecom - just after the move in April 2024 - they couldn't find my account and only after I mentioned Cuckoo did the employee say: "Oh, then I should look in a separate system, as former Cuckoo customers are not stored with our regular customers". Today - a whole year later - my former Cuckoo account seems to finally have been migrated to Home Telecom proper, but now Home Telecom took 2 payments for the same month via direct debit. Upon calling the credit department, they confirmed this was an error caused by a double payment system: one for my new HT account and one for my former Cuckoo account. Sadly I received no apology from the person who I spoke with. And I was asked to call again tomorrow because for unclear reasons they can't fix it today. I'm also unhappy with the mid-contract price increases. We agreed a contract with a fixed price for a year, but Home Telecom announced a mid-year price increase referring to the T&C's.