Was helped by Sarah from the technical…
Was helped by Sarah from the technical department at Home Telecom. Was a very positive outcome, handled graciously.

10 months ago
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
10 months ago
Mia was very patient and helpful.
Was helped by Sarah from the technical department at Home Telecom. Was a very positive outcome, handled graciously.
Good advice great listener job well done
Awesome. Jay Brown is very professional about his explanation.
The router came 2 days late and I had lil issue getting connected, so, I spoke with Maria and she was magnificently outstanding in the way she helped out in solving the problem.
The guy was very patient with me and explained things clearly when I asked him to.
Edit: HT, Typical that once a bad review exists you wish to solve a problem. The fact that my open tickets were never closed or responded to means you have all the info you need if the people doing that job, did their job. You don't need to try and fix this problem, I don't want to deal with your company, even for an apology. --- At the time of writing I'm no longer with HomeTelecom, and it's a process that took months to handle. They are the main customer service now for NoOne internet and in that position they failed month after month at simple steps. Forced me to renew under HomeTelecom because they never handled OTS and gave me minimum term crap. Direct debit mistakes where they mess up and blame you with threatening cutoff automated emails because they didn't take the payment. Breaking Ofcom regulations when it comes to handling One Touch Switch, failing to contact customers regarding the switch. Ignoring emails regarding switching and cancelling. Then blatant lying on the phone claiming there are no requests. Lying telling me another provider can not take a line over while in contract. Due to the lies and Ofcom rule breaking I just opted to cancel, and ignore the OTS process. Upon finally getting to cancellation, telling me that a contract has a minimum cancellation term of 30days and then being a fool and telling me it'll end on the 30th (when that's only 20 days away) Then proceed to send direct debit requests even though the contract was terminated and confirmed paid in full. I ignored this and thankfully nothing came of it. Proceed to send an email with cancellation date, which is wrong by a full 24 hours. I email a complaint, it inevitably to this day (well over a month later) has had no response. Then again my emails from 3 and 4 months prior also never got replies. Easily the most predatory, rule breaking, lying and downright useless company I have had the displeasure of dealing with.
I dealt with Nigel at Home Telecom I was taking over the WiFi from a tenant that has lived with me the process was simple and very quick and he also brought the price down slightly which is a bonus. Would definitely recommend this company!
If I could give zero stars, I would. I signed up for FTTP broadband with “No One” over a year ago, and for a while, the service and support were decent. That ended the moment Home Telecom took over, and it’s been downhill ever since. I called to move house mid-contract — No One website clearly said you can move your service and keep the same package. Total lie. Home Telecom claimed my original deal was unavailable at the new address and tried to force me into a worse package at a higher price, tied to a new 24-month contract. If I refused? A £150 cancellation fee. Extortion. This company is misleading, exploitative, and absolutely not customer-focused. They don’t honour original contracts, they hide behind technicalities, and their idea of support is gaslighting you into thinking it’s normal to pay more for less. Also, take a good look at all the suspiciously positive reviews floating around. Everywhere that can’t be curated by the company — like Google Reviews — shows the truth: under 2 stars. That should tell you everything you need to know. Avoid Home Telecom like the plague. They are a perfect example of what’s wrong with the telecom industry — shady takeovers, broken promises, and treating customers like cash machine.
Amazing service by Panna today. Patient, helpful and clear. 10/10
Was very understandable even my first language is not English we go together with router settings and we fixed thank you very much
I had a fault with my router after moving and the support provided was fantastic and very helpful with what ended up being a very complex problem to solve I was hugely grateful for Mateo’s help
Easy and quick experience from a calm guy thanks will!
Laura was very helpful and professional
The guy who helped me out was a true gentleman very helpful and very knowledgeable wit my new WFI
Unreliable company Had issues with broadband which took a considerably long time to resolve.
Great service from Mateo who answered our questions about Sonos speakers which were not working through our router. So nice to have the problem sorted quickly & efficiently. Thanks. Karen
Very kind helpful and good and very understanding reasonable offer thank you
Will was awesome. Cheers
Very good service
Our internet had not been working and thanks to John and Sarah it has been resolved They really went the extra mile to help us in every way possible thank you both
Based on analysis of 87 reviews rated 1-2 stars for Home Telecom
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“Rubbish service no one listens and no one wants to sort problems out with there own openreach kit that everyone has t...”
“I was already a customer been with home telecom for 3 1/2 years, my internet went down only to find out that my contr...”
“Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close yo...”
“This is follow-up to my original review from June 30th”
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Home Telecom is a UK-based broadband and utility specialist that provides comprehensive services tailored for tenants, landlords, and homeowners. The company offers a range of solutions, including broadband packages, energy, water, and council tax services, facilitating a seamless setup process for customers moving into new residences. With flexible contracts that align with tenancy agreements and installation dates arranged to suit customers' schedules, Home Telecom aims to simplify the often-stressful moving experience. Targeting over 4,000 letting agents, Home Telecom ensures that customers can access reliable broadband and utility services with ease. Their offerings include fast and dependable broadband connections, designed to accommodate multiple users simultaneously without interruptions. By focusing on a complete home setup, the company provides a centralized service for all essential utilities, making it an ideal choice for those seeking convenience and efficiency during their transition to a new home.
Home Telecom generally receives positive feedback for its helpful and attentive staff, with many customers praising individual representatives like Liam, Mia, and Jay Brown for their patience and problem-solving abilities. Reviewers frequently highlight the excellent customer service, noting how staff members go above and beyond to assist with issues, particularly for those working from home. However, some customers express frustration with the service quality over time, mentioning that the internet performance declined after a few months, necessitating additional equipment like network extenders. Complaints also arise regarding the company's responsiveness to issues, with some feeling that their concerns are not adequately addressed.
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