Edit: HT, Typical that once a bad review exists you wish to solve a problem. The fact that my open tickets were never closed or responded to means you have all the info you need if the people doing that job, did their job. You don't need to try and fix this problem, I don't want to deal with your company, even for an apology.
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At the time of writing I'm no longer with HomeTelecom, and it's a process that took months to handle. They are the main customer service now for NoOne internet and in that position they failed month after month at simple steps. Forced me to renew under HomeTelecom because they never handled OTS and gave me minimum term crap.
Direct debit mistakes where they mess up and blame you with threatening cutoff automated emails because they didn't take the payment.
Breaking Ofcom regulations when it comes to handling One Touch Switch, failing to contact customers regarding the switch. Ignoring emails regarding switching and cancelling. Then blatant lying on the phone claiming there are no requests. Lying telling me another provider can not take a line over while in contract.
Due to the lies and Ofcom rule breaking I just opted to cancel, and ignore the OTS process.
Upon finally getting to cancellation, telling me that a contract has a minimum cancellation term of 30days and then being a fool and telling me it'll end on the 30th (when that's only 20 days away)
Then proceed to send direct debit requests even though the contract was terminated and confirmed paid in full. I ignored this and thankfully nothing came of it.
Proceed to send an email with cancellation date, which is wrong by a full 24 hours.
I email a complaint, it inevitably to this day (well over a month later) has had no response. Then again my emails from 3 and 4 months prior also never got replies.
Easily the most predatory, rule breaking, lying and downright useless company I have had the displeasure of dealing with.
