Home Hardware Stores Reviews

Home hardware in Didsbury, purchased a 3 prong male plug total cost with tax was $8+change same plug at Princess Auto $2.79 plus tax Bloody rip off

I purchased a Radley Gas lawn mower at the Home Hardware on Grand Avenue in Chatham this week - June 19, 2024.....the staff were very helpful. The reviews for this lawn mower in their weekly flyer showed a 5 star purchase satisfaction. I totally agree - I used our new lawn mower for the first time this morning and it is definitely a 5 star. Very very happy with our Radley lawn mower!

EVERY time I shop at Home Hardware there is a problem. They don't give a damn about what they are selling you. And they got you by the short and curlies because they are usually the only game in town if you live in a rural environment. Their "sale" prices are regular prices anywhere else.

I would give zero stars if it was an option They recently sold me two different hose connectors but they double scanned one part and didn't scan one of the connectors. I didn't end up needed second connector so I tried to return it. They said we never sold you this, we are missing one from stock and took it from me and did not return my money. I said so you are calling me a thief now even you you screwed up and actually over charged me. Why would I buy 2 of the exact same part. Owner of the store in Newmarket was also a tool because he was not willing to refund me 9 dollars after 20 years of loyal service. I will go back to Home Depot and Lowe's from now on.

I was in the Burnaby Home Hardware store on Edmonds Street yesterday. Amazing service from Ian. Friendly, great advice on a couple of things I bought, and he helped get my purchases out to my car in the pouring rain! Great store and staff!

There online service is next to nothing. They cancel your order without any reason.

I went to Home hardware to see if they carried the countertops I wanted. The salesperson was very good and showed me what I wanted immediately. It's a new product called Dekton and I just went to see it. I fell in love with the one she showed me and proceeded a few days later with measurements. I got a quote almost immediately. The measurement were done within a week and a week later it was installed. They were neat, tidy and polite. The handyman she recomended was amazing and did all the plumbing even installing my garburator, there didn't seem to be any problem he couldn't solve. I was very happy with the whole process, and Nardene checked that everything was ok, every step of the way.

Bought an item on Home Hardware online. This item, according to their website, was available to be sent to the store or to my home address. I chose to have it delivered to the store and paid with my Mastercard. The next day I received an email telling me that I had cancelled my order ( I had not). I sent the customer service an email telling them that I had never cancelled the order. They responded that I had cancelled the order. I had not cancelled that order and any merchant would apologize if an item on a website was not really available to be sent to the store near my house. Home Hardware doesn't care. They have blacklisted my email address so I don't have access to their ''customer service'' department!

Harrow Ontario Store. Outstanding service. People in store especially young females know their products. I can call and ask for example a 2*4 and they will automatically give me the prices. Only had one concern as one of the older guys couldn't help me find a hose part that was right in front of him and gave me a bit of pushback. Another one of the older guys is outstanding as he helped me with a plumbing part w/options. Zero Stars: That being said people have told me that the Kingsville store changed hands and some of the help is very poor. An older guy named F r e d who worked there for years for the previous owner was amazing! If you brought any problem to him he could help you! This is how you keep customers coming back. Unfortunately either he quit or the new owners got rid of him. I totally avoid the Kingsville location! Others I know have also. No mercy as I want people that know what they are doing to help me solve a problem. That's what good Hardware Store do.

I will never order from Home Hardware online again because they won't take responsibility for getting you the product you purchased. The delivery service marked the package as delivered, and signed by someone named "Rick" even though there is no one here named Rick. So I let them know, figuring that like all other companies they would apologize and work to figure out what went wrong, and solve the issue. What did they do instead? They replied and said literally: "Home Hardware does not take responsibility for theft from personal property." It wasn't stolen, it was NEVER DELIVERED. How do I know? Because we live in a field, surrounded by nothing in a rural place. If anyone came to our house we would know. We were standing outside at the time they said it would be delivered. You can't sneak up on our house and deliver something and hide it and find someone named "Rick" to sign for it. Under Canadian law retailers are responsible for delivering the package to the customer and for managing problems with their delivery service. There is no ambiguity about this, the retailer is responsible for delivery of the item. Consumer protection laws at both the provincial and federal level are clear about this. Home Hardware is untrustworthy and trying to get around these laws, throwing their hands up and pretending it isn't their responsibility. Shameful behaviour. The package was eventually delivered by the courier, not at the time it was marked delivered, but another day entirely. Proof that they never delivered it to begin with but just marked it as delivered. But what this illustrates is how Home Hardware will respond if your package goes missing, they'll just pretend it has nothing to do with them. Awful behaviour and evidence that it's not safe to order from them. Order: 302634861

On Sun. I decided to drop in to Home Hardware on Wellington St. to find a special lightbulb. I looked for it on the shelves for about 10 minutes without success and decided to ask one of the employees for help. I approached 3 employees behind the paint section and they told me to go to customers services for some reason. They did not appear to be busy but they could not help me. I approached customer services for help and they kind of laughed and said that I would have to check the shelves. There were 2 employees standing talking to each other but neither had the time to help me. With these kind of employees it is a wonder that this store is even in business. I try to support local businesses but sometimes it is very difficult!

RENFREW ONTARIO CANADA STORE. Everything is vastly overpriced like your actually rapu g people and charging me 16.00 for a 3 foot cut leftover piece of pipe is insulting and even worse telling MEyour are charging me for someone else cut!? Like that's just disgusting. I'll never darken your doorstep again sorry I even tried.

Local Home Hardware may not have everything in stock but they have great customer service and can typically get you want you need.

Just go to home depot or amazon. After spending hundreds, maybe thousands of dollars at this store, they refused a return of 3 primer cans because they were tested on a 3 inch area and found not to be usable. Instead of just taking the return, and at worst eating $20 worth of cost, they refused the return, and have now permanently lost a customer who regularly wastes money making mediocre home projects. This store is a prime example of why large corporations with business training (who understand the long term value of a customer), just devour these independently owned stores. Congrats home depot, amazon, you just got my money.

They print flyer 6 months in advance. When the flyer comes out they don't have the products available to purchase. They false advertise.

The past year of purchases from Port Hope Home Hardware has been riddled with issues. There's nobody working in key items areas except for perhaps the paint department. I bought a toilet and requested a lift. After 15 minutes of waiting, I finally found a suitable cart myself and loaded it alone. I recently bought some lumber but was given the wrong product by the yard worker. When I phoned about it, I was told I needed to come back to the store and talk with the yard worker because the lumber desk worker would need a product number. In fact, the lumber I bought wasn't even listed on his computer - but that's my job to come back to the store and straighten this mess out!!!!!! The store prices are completely ridiculous and smell like profiteering. Since the Gilmer's sold the business, things have gone downhill. The staff seem very unhappy and the whole business smacks of absentee ownership. The owner needs to take a hard look at all the negative reviews and smarten up. That's why I now go to Home Depot in Cobourg. Their owner has his or her head screwed on correctly.

I was going to purchase a lawn ornament. It was in a display with other tall stands marked 40% off. I confirmed with a clerk the one I was looking at was 40%. He picked it up for me and put by the cashier. The cashier then said that was the ONLY piece Not for sale. I questioned why. Cashier said the owner put it there saying it is not on sale. I asked to speak to that person. She wasn't there. I spoke with the person in charge who echoed what the cashier despite my stating that most reputable business honour what the posted price states. She just shrugged and said she couldn't sell it for 40% as posted. I firmly asked again why is it with everything else that Is 40% off. She shrugged again. I stated that was shameful and I would be voicing my concerns publicly. I will never shop at that store again and am contemplating returning the 2 items I purchased immediately before this incident. It's called Bait and Switch and is illegal!!

Went to counter in Cornwall ont and met up with David. He went out of his way to help me change a battery in my remote for my car, replaced it and wished me well. Excellent service and so helpful. Please recogise this exceptional employee.

I purchased a benchmark gas lawn mower with electric starter. The battery on the starter dies a couple of weeks after the purchase. It didn’t work, it didn’t charge. I called the store (700 Tecumseh Rd W, Windsor, ON N8X 1H2) they did not take any responsibility and referred me to the manufacturer’s warranty. I called the manufactures. They said I had to take the battery to a shop (Colbro) in Windsor, they will have it diagnosed and repaired/replaced. I called the store (Colbro), they said it would be 3 weeks before they can start looking at it. I subsequently called the Home Hardware store manager again to see if he can offer any help. Nope. He said “I understand. I make sure I pass this on”!!! What a great customer service by all three parties. I will definitely not shop from Home Hardware again I will not use any of the Benchmark products in the future I will try not to shop anything from the local store they introduced either. All three are boycotted by me I will advise family and friends about this too.

Positive aspects: most stores have a salesperson that you can actually find and who tries hard to be helpful. Negatives: most stores are small and have a limited stock. Online shopping negative: website works poorly. On one occasion, unable to change my store or even show it, so I could not get pricing. Accumulated 5 items in my cart over the course of a day, went to check out in the evening and 3 said "unable to order online". Had to make a separate order for the other 3, but each order was now under $100, so I had to pay two shipping charges instead of free shipping. Customer service was unwilling to reverse the charges, lacked interest in helping.