Lerb

Jul 16, 2023

Port Hope Home Hardware needs to get into the real world of service!

The past year of purchases from Port Hope Home Hardware has been riddled with issues. There's nobody working in key items areas except for perhaps the paint department. I bought a toilet and requested a lift. After 15 minutes of waiting, I finally found a suitable cart myself and loaded it alone. I recently bought some lumber but was given the wrong product by the yard worker. When I phoned about it, I was told I needed to come back to the store and talk with the yard worker because the lumber desk worker would need a product number. In fact, the lumber I bought wasn't even listed on his computer - but that's my job to come back to the store and straighten this mess out!!!!!! The store prices are completely ridiculous and smell like profiteering. Since the Gilmer's sold the business, things have gone downhill. The staff seem very unhappy and the whole business smacks of absentee ownership. The owner needs to take a hard look at all the negative reviews and smarten up. That's why I now go to Home Depot in Cobourg. Their owner has his or her head screwed on correctly.