Home Hardware Stores
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Disappointing Customer Service
I purchased a benchmark gas lawn mower with electric starter. The battery on the starter dies a couple of weeks after the purchase. It didn’t work, it didn’t charge. I called the store (700 Tecumseh Rd W, Windsor, ON N8X 1H2) they did not take any responsibility and referred me to the manufacturer’s warranty. I called the manufactures. They said I had to take the battery to a shop (Colbro) in Windsor, they will have it diagnosed and repaired/replaced. I called the store (Colbro), they said it would be 3 weeks before they can start looking at it. I subsequently called the Home Hardware store manager again to see if he can offer any help. Nope. He said “I understand. I make sure I pass this on”!!! What a great customer service by all three parties. I will definitely not shop from Home Hardware again I will not use any of the Benchmark products in the future I will try not to shop anything from the local store they introduced either. All three are boycotted by me I will advise family and friends about this too.