EH T

Oct 6, 2023

Violating Consumer Protection Laws, I'll Never Order from Them Again

I will never order from Home Hardware online again because they won't take responsibility for getting you the product you purchased. The delivery service marked the package as delivered, and signed by someone named "Rick" even though there is no one here named Rick. So I let them know, figuring that like all other companies they would apologize and work to figure out what went wrong, and solve the issue. What did they do instead? They replied and said literally: "Home Hardware does not take responsibility for theft from personal property." It wasn't stolen, it was NEVER DELIVERED. How do I know? Because we live in a field, surrounded by nothing in a rural place. If anyone came to our house we would know. We were standing outside at the time they said it would be delivered. You can't sneak up on our house and deliver something and hide it and find someone named "Rick" to sign for it. Under Canadian law retailers are responsible for delivering the package to the customer and for managing problems with their delivery service. There is no ambiguity about this, the retailer is responsible for delivery of the item. Consumer protection laws at both the provincial and federal level are clear about this. Home Hardware is untrustworthy and trying to get around these laws, throwing their hands up and pretending it isn't their responsibility. Shameful behaviour. The package was eventually delivered by the courier, not at the time it was marked delivered, but another day entirely. Proof that they never delivered it to begin with but just marked it as delivered. But what this illustrates is how Home Hardware will respond if your package goes missing, they'll just pretend it has nothing to do with them. Awful behaviour and evidence that it's not safe to order from them. Order: 302634861