Home Hardware Stores
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Some good, some bad.
Positive aspects: most stores have a salesperson that you can actually find and who tries hard to be helpful. Negatives: most stores are small and have a limited stock. Online shopping negative: website works poorly. On one occasion, unable to change my store or even show it, so I could not get pricing. Accumulated 5 items in my cart over the course of a day, went to check out in the evening and 3 said "unable to order online". Had to make a separate order for the other 3, but each order was now under $100, so I had to pay two shipping charges instead of free shipping. Customer service was unwilling to reverse the charges, lacked interest in helping.