Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 71 - 80 of 268 reviews
p
Excellent customer service thank you!
Thank you Sabrina for the excellent customer service and fast efficient response to my account enquiry.
Date of experience: February 11, 2025
D
David
US
Fraudulent retention of credit balance and incorrect final bill when leaving
I was notified by email of a substantial increase to both unit rates and daily standing charge in January which prompted me to switch to a new company at the end of December as there was no alternative on offer. The switch was made on the 21st and I was Β£295 in credit with Home Energy, after waiting almost 7 weeks for this to be credited back to me and 11 emails send by myself to them I am still yet to receive my money back and in the past few days my balance has went from Β£295 in credit to now show Β£273 debit owed since the date I was advised my balance was due to be returned. This is despite the fact that Home Energy actually fitted and provided the updated Smart Meters which were taking readings every 30 minutes over the past 8 months and my online account now shows no payments received that were made over the past 4 months The matter has been referred after being verified by my new provider to the energy ombudsman and I have been notified that this is a regular occurrence when leaving this company. Please be aware as from what I have been told by my current supplier this is standard procedure from Home Energy when customers switch away and leave them.
Date of experience: February 8, 2025
n
They may be cheap, but.....
They may be cheap, and their staff are fine, but they're a bunch of amateurs. During the last year, I've exchanged many emails with them, as they were consistently wrong with the simple maths required to calculate a bill. It started with their estimate of the monthly costs, which was about Β£100 less than it should have been, then, after requiring me to read the meter, discovered that they could actually read it remotely, but they still sent me meter reading reminders, once using estimated readings, until I had to point out they were reading the meters themselves. I'm leaving them now, and my final statement of invoices and payments was a complete mess, dates all over the place, payments missed (though the hidden calculations include them). I've just been told it's an IT issue, and it will sorted. We'll see.......
Date of experience: January 31, 2025
A
Andrew
US
After 6 months, all good!
After 6 months I thought I'd leave a review. I'm very happy I transferred to a Home Energy fixed tariff. Transfer was smooth with credit balance coming across OK. Cheap rates for gas which still can't be beaten. The website is a bit basic and they have no mobile app, so they don't show graphs of your energy usage. The bills are clear.
Date of experience: January 31, 2025
J
June
US
I recently had a problem with a meterβ¦
I recently had a problem with a meter reading that Iβd submitted incorrectly which could have led to a massive bill. I contacted HE via their fb page and they corrected my issue almost immediately. I was very pleasantly surprised but really pleased. They are a relatively new co who provide the lowest costs for me. I recently moved from Octopus who were terrible - kept increasing my payment despite being in credit. Iβm very happy with HE.
Date of experience: January 31, 2025
A
Angie
US
Stay Well clear of this rogue company !!
never use this company unless you can jump to their demands !! if you don't supply your meter reading on the day or on time which they specify then prepare for them to over estimate your bills and never take your reading into consideration even though you have proof !!! shocking service and I will be moving with immediate effect
Date of experience: January 28, 2025
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